Blagovest Dobrev

• Observability: Maintained Grafana, Kibana, and Zabbix dashboards for real-time tracking. • Upgrades: Assisted with client system upgrades and routine infrastructure tuning. • Prevention: Configured monitoring rules to catch early faults and reduce downtime. • Security: Handled end-to-end lifecycle management and renewals for SSL/TLS certificates.

• Infrastructure: Supported Linux across cloud & on-prem environments. • Operations: Handled incident response, troubleshooting, and change management. • App Stack: Managed Kubernetes and Nginx web servers. • CI/CD: Assisted with pipelines using Terraform, Jenkins, Ansible, and Bitbucket. • Note: Left role due to relocation to Germany (remote policy restriction).

• Linux Support: Handled routine incidents, upgrades, and daily change/problem management tasks. • Databases: Managed everyday data tasks, basic updates, and regular MySQL troubleshooting. • Diagnostics: Utilized Wireshark network traffic analysis to help diagnose performance bottlenecks. • Collaboration: Coordinated regularly across internal teams to solve complex technical challenges.

• Monitoring: Tracked system alerts to ensure steady client environmental operations. • Incidents: Investigated and resolved server alerts to meet customer expectations. • Patching: Supported regular server patching schedules to keep Linux environments secure. • Note: Successfully pivoted into IT from furniture design by completing a structured, competitive training and testing program at DXC's internal Academy.