Ing. Blaise Uwaforo

- Maintain and optimize database systems, ensuring data integrity and accessibility. - Conduct healthcare-related research and analysis, providing insights to support business decisions. - Designed and implemented an automated page-access tracking system using Python, which: • Turns green when a page has been accessed today. • Remains yellow if accessed within the last seven days. • Turns red if not accessed for over

- Process IT tickets and calls in accordance with ITIL guidelines, ensuring timely resolution of incidents and service requests. - Troubleshoot and resolve hardware issues related to printers, scanners, desktops, laptops, and mobile devices. - Provide end-user support for Windows OS, Microsoft Office Suite (2019, 2021, Office 365), and collaboration tools such as MS Teams and Zoom Create and maintain technical documentation, updating existing resources to streamline troubleshooting processes.

- Proactively initiated outbound calls and efficiently handled a high volume of incoming calls - Delivered comprehensive customer support via email and phone, addressing inquiries, resolving issues, and ensuring a positive customer experience - Led a team of sales professionals by offering guidance, training, and support, while monitoring performance and implementing performance metrics to achieve sales targets

- Maintained servers in the data rooms - Delivered technical support for hardware, software, and network-related issues, ensuring minimal downtime for end-users. - Managed mobile device setups, including Apple products (iPhones, iPads) and ensured alignment with DEP profiles - Supported collaboration platforms, such as MS Teams and Zoom, by troubleshooting issues and providing user training.

- Managed the installation and troubleshooting of multiple PCs and decoders - Conducted both external and internal fieldwork activities - Oversaw the tracking and installation of satellite dishes, cables, and antennas

Completing a 1-year intensive training, including Python Basics, Database, Django Rest framework, API & AWS Cloud services. - Completing a group final project on IMDB database and displaying . Built a blog application using Django framework. - Built an Employee Payroll Management using Vscode, Python, DRF, Cloud. - Taking German lessons during the course to improve grammar and spoken language.