Boluwatife Lynda Ajayi

Managed daily financial transactions and customer inquiries with precision, ensuring efficient service delivery and high satisfaction. Identified customer needs and directed them to suitable financial solutions, supporting cross-selling initiatives. Maintained accuracy in cash reconciliation and records, ensuring smooth branch operations. Collaborated with team members to improve workflow efficiency and minimize errors.

Strengthened customer relationships by resolving over 100 daily inquiries with empathy and efficiency. Contributed to brand reputation through proactive communication and issue resolution, increasing client retention by 50%. Supported the implementation of customer feedback loops that improved satisfaction ratings by 80%. Recognized among top 10 performers based on key performance metrics (speed, accuracy, and client feedback).

Developed and executed sales and marketing strategies that expanded reach and doubled commercial performance. Designed and managed the brand’s online store and digital identity, increasing social media engagement by 60%. Oversaw customer experience from order to delivery, improving repeat purchases and brand loyalty. Produced financial reports and profit–loss analyses to guide strategic business decisions.