Brandon Merced

Managed 11+ SaaS and dealership accounts, leading onboarding, renewals, and QBRs to drive retention and growth. Built scalable workflows reducing TTV by 35%. Improved system stability 40% through CRM/API ops. Drove 25% spend lift and $250K revenue via Meta/Google launches. Created SOPs cutting errors 30%. Led exec‑level success planning, escalations, training, and KPI tracking to boost adoption and reduce churn.

Led UI software rollout improving field efficiency 25%. Coordinated nationwide EV battery recall with 98% compliance. Rebuilt supply chain workflows cutting delays 30%. Introduced Agile to speed delivery 10%. Managed risk and kept projects on time and budget. I was a central stakeholder contact driving alignment. Built executive dashboards improving visibility and decision‑making.

Developed predictive analytics models using SQL and Python to identify service bottlenecks and improve response times by 15%. Built and maintained Power BI and Tableau dashboards to visualize KPIs, boosting reporting accuracy by 30%. Led data cleaning and validation efforts that increased dataset reliability and improved team productivity by 20%, supporting stronger forecasting and strategic planning.

Led IT support operations for hospital staff across multiple departments, maintaining a 95% satisfaction rate through responsive service, proactive issue resolution, and consistent follow‑through. Trained 200+ users on new software and digital tools, improving efficiency and reducing onboarding time by 40%. Acted as liaison between IT and clinical teams during system upgrades, ensuring smooth transitions with minimal disruption to patient care.

Provided front-line technical support for hospital staff, resolving hardware, software, and network issues across multiple departments to ensure uninterrupted patient care operations. Managed help desk ticketing system, prioritized urgent requests, and coordinated with IT teams to streamline system upgrades and reduce downtime. Delivered user training and onboarding for new technologies, enhancing staff efficiency and promoting best practices in digital health tools and data security