Branko Djokic
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Branko Djokic
- 3 years and 8 months, Jun 2018 - Jan 2022
VP Customer Experience
Sicap Schweiz AG
- 3 months, Apr 2018 - Jun 2018
Head of Integration and Testing
Sicap Schweiz AG
- 1 year and 1 month, Apr 2017 - Apr 2018
QA Manager
Sicap Schweiz AG
- 7 months, Oct 2016 - Apr 2017
Support Coordinator
Sicap Schweiz AG
- 3 years, Nov 2013 - Oct 2016
Head of Support Network Near Service
Sicap Schweiz AG
- 2 years and 3 months, Sep 2011 - Nov 2013
Expert
sicap AG
- Technical consulting for customer and internal team - Coaching international testing and integration team - Consulting for customer during network integration and user acceptance test - Development of monitoring and KPI software
- 9 years and 11 months, Oct 2001 - Aug 2011
Support Specialist / Team Leader Product Support / Life Cycle Manager
Sicap AG
Ensure the service availability and quality of support service; Developing specialist knowledge in the kernels assigned; Manage lessons learned for support cases, provide recommendations and ensure product improvements; Provide Product training to Service Desk and Deployment Engineers; Define and oversee the crisis management process; Expertise as Off-/ On-Site crisis manager; Software testing and deployment; Maintaining direct contact to supplier (SW development);
- 2001 - 2001
Consultant
Vodafone Iceland
Support, testing and training to internal staff during installation and rollout of Ericsson Prepaid billing system at Vodafone Iceland
- 2000 - 2001
Application Engineer
Telenor Serbia (Mobtel)
Operation and support of Ericsson IN (intelligent network) prepaid system (PPL PrePaidLight / Minsat, later Ericsson PPS 3.0 PrePaid System)
- 1985 - 2000
System Engineer
Centrotextil
Working in IT department of large (4000+ employees) export-import and retail company. Major experience on AS/400 mid-range and installation/support of PC/LAN
Ausbildung von Branko Djokic
- 1988 - 1990
Informatik
College of Applied Informatics, ETF
Sprachen
German
English
French
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