Mag. Brenda Wutke

Plan, organize and manage multiple projects with a focus on pre-sales and partner consulting. Monitor the market and changing requirements of prospects, customers, and partners. Provide leadership in the establishment and development of project baseline budgets, resource allocation, and schedules. Work with internal and external consultants on UI/UX issues and with graphic designers. Drive implementation of agile best practices. Collaborate with Scrum teams.

Planed, controlled, and monitored software migration for more than 5.000 users. Tracked and managed project Milestones. Created project documentation and a strategic plan to ensure effective resource planning and allocation of team members.

Implemented new processes for the elaboration and distribution of products. Managed end-to-end project delivery. Provided general administrative support including the maintenance of electronic and hard copy filing system.

Managed the implementation of services to large companies in the Hospitality Industry from conception to delivery. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data, anticipated and managed changes.

Managed start-up of an aggressive growth call centre for one of the largest companies in the hospitality industry in the U.S. including front-line leadership of 100 associates. Developed objectives for the call centre’s day-to-day activities. Conducted effective resource planning to maximize productivity. Collected and analysed statistics and customer service metrics.

Coordinated international trade shows and set up distributors in United States, South America, and Europe for the jewellery and gift industries. Initiated a global market presence resulting in increased international sales, new business relationships, and improved customer support abroad.

Served crafted beverages with speed and accuracy maintaining consistent high quality customer service. Trained new partners in the delivery of food, beverage, retail, and customer service.

Involved in programming, research assistance, and data analysis for Professors. Generated acceptance, denial, and missing information letters.

Translated ISO materials for Spanish-speaking employees enabling them to further improve their working knowledge of the work instructions and procedures. Conducted customer press proofs, participated in production scheduling meetings, and proof read artwork-insuring content and functionality was press ready. Operated 6 to 8 color dry offset printing presses for rigid open top plastic containers including food containers and promotional drink cups.

Implemented marketing and advertising campaigns for the Oral and Personal Care Division. Prepared marketing and advertising strategies, plans, objectives, planning, and organizing promotional presentations. Supported sales staff by providing sales data, market trends, forecasts, and new product information.

Controlled the internal operational accounts for 11 branches. Monitored customer ATM withdraws for international accounts. Monitored accounts payable and receivable, created financial statements, prepared, and evaluated budgets.

Project Management