Brooks Grigson

Currently working with Hilton Worldwide to develop new IT strategies with cutting edge hardware and software solutions.

Manage team responsible for maintaining and enhancing all event based communications which currently number over 5 million emails monthly. Communications examples include reservation confirmation, pre-arrival, post stay and Hilton HHonors account management emails. Offer creative solutions to planning loyalty program changes for 2010 and beyond. Initiated Hilton HHonors social media efforts on Twitter and Facebook. Member of Social Media Standards Committee. Twitter: @HiltonHHonors @HWhotels

Provide outside-the-box perspective to legacy system utilization web integration. Successfully streamlined the reservation process for loyalty members by leveraging existing booking data. Customized the address forms for guests based in Japan to work with cultural norms and legacy systems that do not support multi-byte characters. Led International requirements gathering efforts

Taught a wide variety of mass communications courses from Diffusion Theory and Mass Media & Society to hands on practical film/video/web production courses. Filled faculty gap that provided student exposure to production techniques and tools used in multimedia and web development. Lead more than 40 students to work for Sony demonstrating products during the NAB convention. Tested digital TV recording options and video game research.

Built complex web based solutions for Fortune 1000 companies with interactive multimedia elements in a cross-functional startup environment. Relied on creative problem solving skills to deploy advanced front-end code using HTML, JavaScript, Cascading Style Sheets (CSS) and other new client side technologies as necessary. Provide integration point with Creative deliverables and Technical development solutions.

Managed high profile sites with large volume for local sports teams. Introducing a new design each season and supporting maintenance throughout the remainder of the year. Coded front-end technology using HTML, Photoshop and other tools when necessary. Provided Creative team support with graphics creation and optimization. Subject Matter Expert (SME) for SEO Best Practices. Worked as project manager to deliver Texas Rangers site in 1999 managing technical developers, creative designers.