Brunehilde Jacus

- Commercial missions: Develop the organization’s potential, Meeting, events, group accommodation services selling, Develop abilities and sales force arguments, Prospecting news customers - Marketing missions: Internet watch, Sort, collect and organize data, Webmastering, Create customer loyalty, Services and workspaces improvement - Communication missions: Information medium creation, Develop internal communication, Implement procedures, Expand hotel’s visibility, Work with external service providers

- Working in collaboration with the yield manager: maximize hotels’ incomes, increase the occupancy rate, professional rates offers - Booking and E-booking management: sales opening-closing management - Customer loyalty: customer relationship, newsletter management, personalized reception and assistance, customer cardex updating - Internal communication: team building, understand the overall situation - Administrative tasks: prescribers, debtors, commissions monitoring, invoices, proformas and quotes

- Improve English language - Volontary work in an organic Farm, Ontos Farm (Helpx) - Travels (Northern Territory, Western Australia, Victoria, New South Wales, Queensland and Indonesia)

Team management, Cashing, invoicing, Daily briefing & debriefing, Managing of stocks, inventories, orders and deliveries, Operational management of the service, Administrative management of the F&B department, Events coordination, Menus & wine lists creation, fixing prices, Restaurant's staff planning, Ensuring that all tasks are completed for each shift, Analysis of customers comments, ensuring customer satisfaction, Staff training, Help during shifts (breakfast, lunch, diner, bar)

- Guest check-in, check-out - Cashing, invoicing - Concierge service - Customers loyalty and satisfaction

Collaborative work : involved in the Joie de Vivre brand positionning statement vision, in Magnum brand worldwide repositioning, in commercializing Gin-to LYBR brand products in Occitania. Research paper writing on how well-being management is impacting favourably performance.

6 months exchange program in Cancun, Mexico Hospitality, tourism and hotels marketing, travel agencies and transportation services, food and drinks

Bachelor Degree in Travel, Tourism & Leisure Management. Hospitality, marketing, team management, consumer behavior, distribution and e-tourism, strategic management, market studies, chinese, event...