Bryan Wright

- Analyzed current market needs, future sales goals, and future market trends to develop strategic goals - Recruitment of contractor partners including initial interviews, labor negotiations, and budget management - Increased distributor compliance and regional customer satisfaction levels by 2% across seven states - Served on cross-functional team to analyze and resolve shipping delays to eliminate late parts shipments

- Engineered complete image turnaround for company’s customer service department within industry - Recruited cross-functional team to develop and implement customer satisfaction KPIs (Key Performance Indicators) to gauge quality of service and company performance - Labor negotiations, warranty budget management, service coverage, and call center management - Directed 2000 client service vendors including recruiting, interviewing, evaluating, and terminating

- Private contract work - Contract management consultation and interviews - Conducted image enhancement, forms evaluations, billing and expense tracking

- Implemented nationwide rural service network of 1500 client service vendors within timeframe and reduced operating expense by tens of thousands of dollars - Contractor labor negotiations and warranty budget management - Conducted new contractor recruitment, interviews, and negotiations