Carlos Giner

Strategic negotiations and renewals with vendors; Cost and Risk management; Quoting approvals; Manage procurement forecast and financial reporting; Relationship building with customers/vendors; Team management efficiency; Continuos process improvement across several countries, tooling and automation; Provide technical design, quotations and support during the presales phase.

eveloping and Supporting complex deals; Team Leader, composition, mentoring and coaching; Daily collaboration with key stakeholders; Cost effective management; Quality improvement; Risk Management; Preparation of customer presentations; Project Management Prince2 certificate and Agile methodology ackownledge.

Head of support for data and voice for Orange Spain. • Manage a team of 50+ voice and data engineers. • SLA Reporting and weekly service delivery meetings with operational and management participants. • Financial monthly reports of ~ 100K per month • Support of the enterprise accounts voice, data and mobile of Orange Spain.

Service Manager Large Enterprise

Design solutions including technical proposal and complete pricing including solution, engineering and maintenance cost. New installations when new Avaya products are general available. E.g. Product management to define the voice solutions portfolio. Support to our own engineer and communication with Avaya support. Customer consultancy to improve delivered solutions. Product presentation to new and existing customers.

Voice Service Manager