Carmen Pignatiello

Reply of Customer inquiries; Export processing including provision of shipping documents; Order processing: Creation and processing of inquiries, orders, invoices, credits, etc.; Processing of complaints and returns; Coordination and control of timely deliveries to customers; Support of international sales representatives; Sales Reports; Interface to other departments, such as Logistics, Purchase, Accounting, Marketing, Customer Care, Repair Center.

Manage calls & emails to generate sales leads Identify and assess customers’ needs to achieve satisfaction, building a sustainable relationships through open and interactive communication. Management of customer's complains. Purchase Orders, Logistics & Invoicing.

To sell the company products by creating contacts with potential sales leads. To provide proper information, guidance and support to the clients. Implementation of Sales & Marketing Plan. Purchase Orders, Logistics & Invoicing.

Track trends in consumer consumption to determine which products should be sold Evaluate prior sales to establish future needs Research suppliers and negotiate contracts Place orders and ensure if inventory is distributed Attend to tradeshows to create a supplier network Purchase Orders, Logistics & Supplier's payment.

Management of global production and suppliers’ network by attending to International Fairs Creation of database in CRM Purchase Orders, Logistics & Supplier's payment.

Establish relationships with clients and staff, organization of the office, managing the day to day activities of for multiple supervisors. Telephone calls and written information, internal and external communication. Schedule meeting organization, conferences, seminars, trainings, events, and workshops. Travel organisation. Work with internal Production of high quality of documents in Word, Power Point, preparation of letters, correspondence, periodical reports and translations on demand.

Customer service. Executive level organisation of the office Handle Telephone calls, written information, internal and external communications. Meeting organisation, taking minutes when required. (Conference Calls/Live Meeting) Conferences, seminars, trainings, events, and workshops. Organisation of extensive world-wide travel. Production of documents in Word, Power Point, Excel. Preparation of letters, correspondence. Reports and translations on demand.

Request for quotations to Shipping Lines, Airlines and Forwarders. Pricing and Customer Service. Logistic and shipment control from port of origin to port of destiny. Commercial document reception for Custom Clearance. Filing and information data. Budget & Expense Reports Control.

Trade and International Commerce