Caroline Silva dos Santos

R&D Lab of paints and complements for Vehicle Refinishes. Projects: product improvement; new product development; cost reduction; production, supply chain and marketing support; packaging development. Customer Complaint Analysis. Technical reports. Global Quality meetings/activities. 5S program auditor. Internal security process coach. SAP implementation. SAP QM Support/Key User. Color evaluation program Key User. Elaboration and review of Operational Procedures, Work Instructions and Test Methods.

R&D Laboratory of paints and complements for Vehicle Refinishes (global market). Support in projects of product improvement, new product development and cost reduction. Physico-chemical tests. Good laboratory practices. SAP user.

Technical area, as part of a multidisciplinary specialized technical team. Analysis of chemical, cosmetic, genetic and pharmaceutical inventions. Support in the preparation of letters to global clients (with explanations and opinions regarding patent infringement) and petitions for INPI. Support in the preparation of domestic and international patent applications (including drafting of specification, claims and abstract).