Cecilia Huergo

I work on a project to project basis, performing over the phone job interviews to passive candidates in order to determine their suitability and then provide detailed feedback to the client. I have experience recruiting for several industries (Finance, IT, Pharma, Retail & Automotive). In certain projects, I also handle client status reports and updates. This requires me to use my project management and client relationship skills to make sure the client is satisfied and objectives are met.

I worked closely with the Clinical Project Leaders on 3 different Clinical Trials. I updated and analyzed the project metrics to ensure targets were reached. When improvements were needed, I developed and implemented action plans. Clinical research is very precise and dynamic environment. I assisted the Clinical and Data Management leaders, to make sure protocol was being followed and provided statistical analysis on target metrics.

I managed 3 development teams (50 people) and was the POC for the clients. I was responsible for the project schedule, documentation and assignment of responsibilities using the Agile method. I created and updated the financial forecast and client invoice on a monthly basis. I was also responsible for absorbing the pressure for my team to ensure good productivity levels.

I developed and edited software manuals for end users using Adobe FrameMaker. I received input from the development and sales team to make improvements and updates. After one year, I was promoted to Senior Technical Writer and was tasked with coordinating the archiving process for 20 manuals (final step before manuals are released to the public).

I was responsible for managing the IT security processes for two international accounts to ensure adherence to the IT Command & Control Procedure. I was also the account Audit Lead and managed 2 off-shore teams located in India. I was responsible for all IT security related project documentation.

I started as a Sales Agent for a DSL outbound campaign, was later promoted to Supervisor working in Sales, Customer Care and Tech Support projects and then to Operations Manager, responsible for the entire Best Buy project of 350 people. I had 6 direct reports and was the POC for both the internal executive team and the client. I was responsible for reaching contractual objectives and further developing my team.

Spanish – English translator & interpreter with a background in Law.