Cem Koptas

• IT Operations Specialist mit Fokus auf Systemadministration & Infrastruktur • 1st und 2nd Level Support für interne Mitarbeiter • Administration von Microsoft 365 (Exchange, Teams, Office 365) • Verwaltung von Intune und Entra ID (User & Geräte) • Einsatz von Autopilot für Gerätebereitstellung • Jira Administration (Onboarding, Offboarding, Asset Management) • Analyse und Lösung von IT-Störungen • Sicherstellung stabiler IT-Systeme und Prozesse • Monitoring, Patchmgmt und kontinuierliche Systemoptimierung

• IT support for internal users (on-site & remote) • Analysis and resolution of technical issues (SLA) • Installation and maintenance of Windows and macOS systems • IT onboarding and offboarding processes • User and access management in corporate systems • IT asset and inventory management • VIP IT support for management • Support of IT projects and system implementations • Setup and support of IT infrastructure for events and live broadcasts • Ensuring stable and secure IT operations

• Support and maintenance of Windows and macOS systems in corporate environment • User account and permission management (Active Directory, Microsoft 365) • Technical support for end devices (PCs, laptops, mobile devices, printers) • Management and maintenance of IT assets and inventory • Setup and support of video conferencing systems • IT support for executives (VIP support) • Support of IT systems across multiple locations, including regular on-site visits • Ensuring stable and smooth IT operations

• Installation and maintenance of IT systems and devices (PCs, printers, mobile) • Analysis and resolution of hardware and software issues • Setup and support of network and IT infrastructure • Administration of IT systems and maintenance of inventory and license data • Support in procurement, maintenance and development of IT systems • IT support for employees and VIP support for management • Setup and support of IT systems for monitoring and control of production processes (e.g.wine production, vineyards)

• 1st level IT support for end users • Installation and maintenance of IT devices (PCs, laptops, mobile devices) • User account management in Active Directory • Support for onboarding processes of new employees • Analysis and resolution of technical issues in daily operations • Support of IT infrastructure across multiple production sites and a central logistics center • Support of production systems and maintenance of custom software used in production processes

• IT support and technical consulting for contracted companies • Deployment and support of Microsoft-based systems • Troubleshooting hardware and software issues • Support of small business IT infrastructures and users

• Hardware diagnostics and repair of HP Pavilion laptops and PCs • Installation and maintenance of Windows systems • Troubleshooting hardware and software issues • Customer support in authorized technical service environment