Geofrey Tamangani

• Develop project rationale and perform scoping assessments to determine feasibility of projects. • Highlight / identify gaps in existing functionality and review requirements with stakeholders. • Develop a comprehensive requirement specification that will determine the estimate of cost, time, and resources to deploy solutions. • Liaise with the service development team to suggest a high-level functional solution.

• Deliver operational reports by complying to service level agreements. • Reduce risk by ensuring accuracy of information through compliance with risk and compliance requirements. • Manage production environment through application and checking of processes. • Control cost by managing time and resources. • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

• Supports the running of production applications. • Provides 24 x 7 first-line standby / support for production environments. • Creates temporary fixes within systems to achieve Service Level Agreements. • Provides technical advice and consultation to the business. • Implements cost saving / optimisation initiatives. • Participates in systems handover process (OSSP). • Communicates effectively regarding support related activities. • Participates in software and/or hardware upgrades.

To provide immediate first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System Admins, IT Managers and Head of IT with all IT related functions. Troubleshooting and problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches, Routers, Aircons and UPS)