Chandan Mishra

•Serving as Project Manager owning end-to-end delivery of Catalog and Promotion Management, Inventory, capabilities directly applicable to e-commerce. •Lead a matrixed team of 25-35 across engineering, QA, and partners spanning Tecnotree, HCL, and Verizon, coordinating milestones, RAID items, and governance reviews. •Acted as Scrum Master for Development and DevOps teams, improving sprint predictability and delivery velocity. •Handled Kuwait BSS Transformation Project and Currently handling Verizon Project

•Led client business requirement discussions, translating commercial and operational needs into technical requirements and delivery plans. •Delivered Android, iOS, PWA, and SDK-based digital platforms across 7+ telecom operators, conducting requirement analysis, SOW creation, and HLD/LLD reviews. •Managed integrations with billing, subscription, and partner content platforms, improving development cycle times and cross-team delivery. •Oversaw trouble-ticket lifecycle and SLA compliance, driving RCA-

•Designed and implemented Shell-script automation to improve data processing accuracy, operational efficiency, and system reliability. •Participated in functional requirement discussions with stakeholders, contributing to solution design and delivery approaches for new features and enhancements. •Developed SOPs and MOPs and partnered with Engineering and QA to enhance application performance and service stability across new operator deployments.

•Automated daily operational tasks, increasing revenue by 20%. •Led RCA investigations and optimized database environments through replication, backups, and performance tuning. •Supported deployments across Tomcat, Nginx, cluster services, and multi-data center environments, resolving integration issues to improve system stability.