Chantal MATIMA-SERGENT

Diagnostic on the impact of restructuring plan on health and working condition Diagnostic of working conditions, HR policies of middle line and first line managers Workload management study and working condition KPI Co-animation of social dialogue with the HR Director (CHSCT ) Design of a training on workload management HR and working condition KPI

Consulting in : HR strategy aligned with business goals - Definition and implementation of HR program and initiative (competencies management– Career management – recruitment – Talent &People performance – Training management - Diagnosis and HR performance process improvment - Organization (re)design- HRIS deployment & HR project mgt - team management -

Redesign of CRM process– optimisation of customer marketing, sales & after sales processes - Designing, sizing and implementation of marketing and customer services organisation - Develop a customer centric culture - Implementation of HR policies & best practices in sales and CRM organization - Deployment of CRM tools in France, Europe and Latin america - Implentation of Change management program in sales and CRM transformation program

Change and HR project management

Technical writer and trainer on specific software

Life quality of work policy - Human capital management & social innovation- Human factor management (human risk prevention & impact on health) in transformation project and restructuring plan - Labor relation and improvment of working conditions

- Strategy - Human resources Developement - Change Management