Charles Daniel de Oliveira Silva
Selbstständig, Support Analyst, AGPS Tech
Skills
Timeline
Professional experience for Charles Daniel de Oliveira Silva
- Current 2 years and 10 months, since Nov 2023
Support Analyst
AGPS Tech
Support for solutions such as (Firewall, Proxy, DHCP, DDNS, QoS, VPN, IDS, IPS, among others). Implementation and technical support for firewalls, networks, and Wi-Fi. Creation of As-built documentation and checklists. Handling support tickets via phone, email, and/or WhatsApp. Monitoring and managing tickets in the service desk tool.
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