Charles Boden

Mandate-based global role focused on stabilising, redesigning and operationalising IT Service Management capabilities across a multi-region organisation, following cancellation of a major transformation programme. Defined target-state ITSM operating model across regions Led vendor evaluation and contract negotiations at global level Stabilised incident and change processes during programme reset Acted as senior escalation and decision point across IT operations

Stabilised and rebuilt regional IT operations across Northern Europe and Israel Personally led recovery of reporting, tooling, and delivery frameworks Re-established service ownership, metrics, and accountability Scaled teams and operating model once stability was achieved Directly responsible for leads and teams in Germany, Austria, Switzerland, Poland, Bulgaria, Slovakia, and Israel I work with the people to deliver a great experience for the company employees through IT service delivery.

Responsible for the teams to action the delivery of IT services and systems to the entire organisation. From provider of hardware such as laptops and mobile devices, general systems and services such as office and telephony, through business function specific systems and services for department needs.

Responsible for the creation, implementation, applicability and legality of the global business privacy practices and procedures. Delivering on internal consultation to technical and non technical resources on compliance and data processing practices, a team responding to customer requests and needs as well as providing reporting and liaising services to external parties as well as implementing appropriate compliance and regulation services and processes necessary to comply with state specific regulation.

Working as part of a global infrastructure team, I am responsible for the the EU based teams in SRE, DataTech, DC and Network Engineering . The teams and my mission is to successfully deliver, maintain and innovate the technological infrastructure that runs the Wayfair external and internal platforms and systems. In addition to this role, I am serving as the DPO for Europe and related privacy matters. This involves building policy and processes in compliance with state regulations such as the GDPR and mar

Working as part of a global infrastructure team, I am responsible for the the EU based teams in SRE, DataTech, DC and Network Engineering . The teams and my mission is to successfully deliver, maintain and innovate the technological infrastructure that runs the Wayfair external and internal platforms and systems.

Responsible for the Operations and Infrastructure teams across the business to create world class systems to deploy our gaming and service products.

Responsible for the DevOps, Security and System Eng. teams in the drive to deliver world class systems and platforms for our global products. We plan, assess, review and deploy large global systems to deliver the multi-platform products in our portfolio. The systems include various hypervisor hardware extracted virtualisation platforms that leverage the company assist with efficiency and performant stability to deliver systems and containerised applications. We utilise modern deployment techniques and con

Installing and configuring operating system, proprietary game software, and associated patches or updates. Maintaining large Linux/Windows systems (composed of several hundred servers) from our office to our remote data centers. Producing and maintaining documentation on installations, incidents, and FAQs.

Focusing on research, planning and deployments of projects for clients, my role is incredibly varied. I’m tasked with finding the best solution to fit the client’s needs from deployment of VM infrastructure to integration into cloud services (such as MS 365 and Lync). Whilst performing these duties the development of company infrastructure and processes has been very important. This includes deploying system monitoring tools and data analysis display systems to assist our helpdesk team. In addition to the

Working as one of the Senior Support Consultants I am on hand to address the more technical issues, scope and plan projects as well as implement bespoke designed solutions.

Maintaining and building complex sever systems to implement SaaS technology around the globe. This involves Dell Blade Servers, Cisco Load Balancers, Routers and Switches, other devices such as remote KVMs and server monitoring platforms. Ground up building out of systems from hardware, firmware upgrades, switch and firewall preparation to OS configuration and diagnostic work on servers. Environmental design and maintenance of datacentres as well as local considerations including logistics and cultural int

Leading IT Deployment, Management and Progression throughout the company for both client and server side. Management responsibility for two main offices in EMEA and US with roaming workers in most major continents supported by two IT staff in US and one in the UK. I Created and maintained a workflow content management system and introduced procedures and policies for our staff. Server side migration and expansion to new technologies and hardware is implemented at all opportunities. This includes latest Exch

A blend of IT consultancy and helpdesk support. The consultancy consists of auditing, designing and implementing full IT solutions. Helpdesk support provided to clients which includes servers, workstations, network infrastructure and peripherals.

Maintaining and managing the Style helpdesk, providing support for 50 stores, a warehouse team and 90 office users including mobile staff. Development of company policy and systems, building and acting on company development plans to improve the IT system throughout the company.