Pablo Llanos

Angestellt, Customer Service Representative, Digital Endoscopy GmbH, Hoya Corporation, PENTAX Medical

Fähigkeiten und Kenntnisse

MS Office
Network Security
Team work
Communication skills
Reliability
Information technology
Computer Networks
Customer service
Complaint management
Customer Support
Help desk
Support
Data security
IT Application Management
IT Security
Information Security
independent
Responsible
Fast learner
Leadership
Windows 7
Windows
Windows 10
Analytical skills
Technical Knowledge
Cloud Computing
Flexibility
Customer orientation
Loyalty
Data Protection
Windows Server
problem solving skills
Service Management
Active Directory
System Administration
Linux
Firewall
Networking
VPN
Security
Administration
Service Desk
IT Troubleshooting
Application Support
Team leadership
willingness to travel
Computer Science
English Language
Problem Analysis
Team Management
Cloud security
SQL
Organizational skills
willingness to learn
ambitious
Microsoft Azure
Customer care
IT Infrastructure Library
IT support
HTML
IT Services
Python
PHP

Werdegang

Berufserfahrung von Pablo Llanos

  • Bis heute 2 Monate, seit Juni 2025

    Customer Service Representative

    Digital Endoscopy GmbH, Hoya Corporation, PENTAX Medical

    Customer Service in English and French.

  • 2 Monate, Nov. 2024 - Dez. 2024

    Inventory and Asset Analyst

    David-Standard

    Inventory counting for multiple warehouses.

  • 4 Monate, März 2023 - Juni 2023

    IT Security Analyst

    BlueBird IT Solutions Inc

    Composed technical documentation to achieve CyberSecure Canada and SOC 2 compliance. Resolved Help Desk Level 1, 2, and Security tickets independently and in a team. Configured and Installed various Electronic Medical Records applications for clients in the healthcare sector. Remotely troubleshoot and solved IT and Fax problems, with award-winning customer service.

  • 1 Jahr und 2 Monate, Nov. 2021 - Dez. 2022

    Junior Application Administrator

    Linamar

    Administered strategic security practices for a more robust functionality of SAP. Implemented OneStream into enterprise systems and provided training to teams across different plants. Executed business management processes in a team on WorkFusion for weekly secure backups. Reviewed application administration procedures on ServiceNow for smooth workflow operations.

  • 9 Monate, März 2021 - Nov. 2021

    Associate

    Infosys Limited

    Wrote system instruction documentation and trained international clients on ServiceNow. Completed extensive training while assisting other new hires in understanding AngularJS.

  • 8 Monate, Mai 2019 - Dez. 2019

    IT Security Analyst

    Maple Leaf Foods Inc.

    Analyzed firewall traffic daily, identified and investigated malicious activity throughout the company network nationwide. Organized a companywide phishing campaign in order to promote safer security practices in the workplace. Conducted routine maintenance on employee systems; removed malware, upgraded hardware, fixed printers. Replaced end-of-life systems following standard operating procedures.

  • 3 Monate, Juni 2018 - Aug. 2018

    IT Support

    Benefit Plan Administrators Group Limited

    Wiped data from retired hard drives using forensic DoD 5220.22 M standard. Resolved Help Desk 1 tickets, scheduled outsourced printer repair services on escalated tickets when required.

Sprachen

  • Englisch

    Muttersprache

  • Spanisch

    Fließend

  • Deutsch

    Gut

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