Chiranjeevulu Hasthi

Proactively managed customer infrastructure in a complex outsourced IT environment Managing a team of 8 Desktop Support Techs distributed globally to deliver 24/7 support of a growing client with over 1100 employees world-wide. Managing and administers to SSO integrations, SCCM, Server Support, Deploystudio, VoIP, Google Apps, MAC OS, AD, inventory management, purchasing end user equipment and audio/visual support of major company events

Assisting in administration of end user accounts using Active Directory and G Suite for the entire organization with 800 employees. roviding support and training on Mac OSX, Windows 7, Windows 10, Xen Servers and business specific applications new and existing as required. Implemented the Jira for the IT Team to use and track the tickets and to provide better support to end user

Apple Mac OS and Windows desktop/laptop Management Windows 7 Migration Mac os x application support & Unisys standard desktop image support

Responsible for all end user Helpdesk support including hardware & software troubleshooting. Developed pro-active approach to maintenance of computers for a staff of over 60 employees. Technology Service Management & Optimization Documentation (Procedures) User support and training Server & Desktop Migrations/Upgrades Disaster Recovery