Christian Kemsies

The Product Organisation is an ecosystem of interconnected and interdependent networks. I help to build, enable, optimize, and scale these sub-networks while improving the interconnectedness and interdependence of the larger ecosystem. I make sure the networks are engineered effectively and “greased” at the right places, create new connections where needed, and ensure the ecosystem is resilient to constant change, internal & external forces and is able to scale effectively.

Hiring and Managing a team of 4 talented Product Managers. Responsible for all products around Payment, Loyalty, and WhatsApp. Key Achievements: - Successfully merged two brands by creating a migration path for customers to minimize churn - Launched a WhatsApp platform that handles over 2500 daily conversations and at the same time increased customer satisfaction by 100% and tripled the customer care agent efficiency - Build an innovative transaction management system that reduced payment costs by 27%

Managing the Flight & Payment product team for the region's leading Online Travel Agencies - Almosafer and Tajawal. Teaching the agile mindset and handling day to day operations, by removing blockers and keeping the team focused. Key Achievements: • Implement VAT according to UAE law • Implement VAT according to KSA law • Implement and optimize internal IT processes (ITIL) • Implement 3D-Secure payment transaction • Implement mada (KSA Debit Cards) • Implement Pay in Installments

• Projektmanager für IT Operation und Maintenance • Process Owner/Manager Change Management Process (ITIL) • Design & Implementierung von IT Systemen in der Arzneimittel-Produktion unter Beachtung der geltenden GxP und FDA Regularien

• Verantwortlich für alle IT Anwendungen • IT Architekt für File-, Web-, Terminal- und Druckservices • Project Manager und Technical Consultant • Process Owner/Manager Change Management Process (ITIL) • Design & Implementierung von IT Systemen in der Arzneimittel-Produktion unter Beachtung der geltenden GxP und FDA Regularien • “Problem Solver”, analysieren von IT Problem und herbeiführen von unbürokratischen Lösungen • Unterstützung des EAM Prozess als IT Operation Consultant

• Re-Design des Rechenzentrums & E-Commerce Plattform • Einführung von SEO • Leitung des Infrastruktur-, Entwicklungs- & Graphik Design Team • Unterstützung des Marketings in Sachen SEO und Online Werbung

• Design & Wartung der Server und Betriebssysteme in zwei Rechenzentren • 2nd Level Support für File-, Web-, und Druckservices. Inklusive Design & Wartung dieser Systeme • Server Consolidation Project: Analyse der IT einer Tochtergesellschaft. Konsolidierung & Virtualisierung der vorhandenen Systeme auf neue Hardware • Chef Administrator des virtuellen Rechenzentrums. Betrieb & Evaluierung der VMware Umgebung • Performance Analyse & Optimierung der Schlüssel Systeme der virtuellen Umgebung

Mathematik und Elektrotechnik