Christian Vorlet

I am responsible for the E2E operational quality management at Swisscom Corporate Business Unit and, in this respect, I have to: • establish and lead the E2E risk management • insure that new services are developed in a clear operational model based on ITIL • establish a market oriented operational requirement management • insure that the internal operational level agreements (OLA) are reflecting the service level agreements (SLA) offer to the Market

I am managing the Central services department with about 50 employees. Our mission is to guarantee the professional technical launch of new solutions and support inside and outside connectis. We are responsible for the technical innovation, for the incident management, for the problem management and for the engineering activities.

Manager of Technology Engineering (postsale support, New Technology Introduction and processes) managing about 60 employees

European Solution Manager. Responsible of the European Business Development, Offering and Pricing Harmonisation, Technology Scouting, Nortel Relationship Management and Nortel KAM

Head of Business Telephony for the swiss unit. Responsibility for incoming orders, revenue (> 50 Mio per year) and margin. Respponsibility for products, services and product management. Liaising with and assisting the internal sales organisation and providing support to market customers. Management of 4 Solution Managers on classical voice and IP telephony.

Manager of Center of Competence Nortel at division level. Responsible of the Business Development , of the Offering Harmonisation and of the Nortel Partner Relationship