Christine OSullivan

• Contact patients newly diagnosed with Covid-19 to obtain data on recent movements and personal interactions for purpose of Contact Tracing • Uphold every interaction with the respect & empathy that should be afforded to every human being confronting a difficult medical diagnosis • Provide guidance on available resources to assist with quarantining and refer more complicated cases to coordinators for additional assistance, if necessary

•Evaluate and triage all complaints and operational issues with the goal of resolving prior to management involvement •Assist Customers, Contractors and Vendors with daily operations •Primary point-of-contact for store signage; responsible for designing (using multiple templates), printing & staging all sale, promotional & informative matter along with instructional materials for the employees

• Analyzed all aspects of claim coding and comparison to the coding of the applicable policy, to determine and rectify errors inhibiting claim payments from processing • Evaluated various premium systems & rectified discrepancies to assist data flow between company programs • Validated the responsibility of each participating reinsurer contracted to a policy • Confirmed accuracy of reinsurance data, on the claims side, to guarantee individual reinsurers were properly billed for losses

• Collaborated to establish a new department for insurance authorization & verification • Created job descriptions for each position within the department • Distributed caseload between employees creating a streamlined workflow • Trained all new departmental hires • Contacted health insurers prior to provider services to predetermine patient eligibility and receive insurance confirmation of coverage • Appealed insurance denials when relevant

• Coordinated billing services by communication with patients, insurance companies and providers to confirm client insurance documentation, eligibility and coverage • Communicated standard billing practice to customers including individualized explanation of coinsurance/deductible • On the spot customer service provided with immediate decision-making capability in order to ensure client positive experience

Certificate Received: • Pandemic Preparedness and Response – (Online Course through University of Global Health Equities and Partners In Health)

CTC Certified Contact Tracer

Bachelors of Art in Political Science – Concentration in American Politics