Thierry Molin

Bis 2023, IT Technical support / Eu Hub, Itslearning
Bis 2024, Salesforce Administrator, DCI Digital Career Institute
Berlin, Germany

Fähigkeiten und Kenntnisse

IT Support
Technical support
Anwendungsbetreuung
2nd Level Support
Customer Support
Bearbeitung von störungen
Beratung/Consulting
Anwendungsentwicklung
Fachinformatiker
Engineering
Software Engineering
Aeronautical Engineering
Aerospace and Defense
Salesforce
Salesforce CRM
PLM
Product Lifecycle Management
Computer Aided Design (CAD)
PDM
Product Data Management
JavaScript
HTML
CSS
SQL
Database
MySQL
Microsoft SQL Server
WinSCP
JSON
Catia V5
3DCOM A350
PDMlink SSCI A350
Windchill
VPM
Pro/ENGINEER
SAP
Remote Control
Remote Support
Webex
Ticketsystem
French
microsoft teams
gotomeeting
Aras Innovator
Vmware virtual machine
Jira
Confluence
LMS
Language
Fremdsprachen
Französisch
Deutschkenntnisse
Deutsch
Englischkenntnisse
English
Spanish
Portugiesisch
Home Office
Software
Technology
Computer
Application
Aerospace
Information technology
End user
Mechanical Engineering
Aerospace Industry
freshdesk
slack
Microsoft Teams
Kundenorientierung
Teamfähigkeit
International mobility
Internationale Mobilität
IT-Affinität
Reliability
Problem Solving
Kommunikationsfähigkeit
MySQL workbench
MS SQL server

Werdegang

Berufserfahrung von Thierry Molin

  • 2 years, Aug 2021 - Jul 2023

    IT Technical support / Eu Hub

    Itslearning

    Technical Support für die LMS Lösung, (Learning Management System) von itslearning. Technical Support für spezifische Integrationen für den deutschen Markt (Anwendungen, die das LMS ergänzen). SQL-Datenbank Abfragen über MySQL, um Synchronisationsprobleme zwischen Externe Databank, Middleware und itslearning zu analysieren. Nutzung der Salesforce Anwendung, um die Rollen unserer Kunden zu registrieren, zu überwachen und zu ändern, sowie bei verschiedenen Gelegenheiten für spezifische Untersuchungen.

  • 1 year and 2 months, Jun 2020 - Jul 2021

    Elternzeit

    Familie / Elternzeit

  • 6 months, Dec 2019 - May 2020

    Solution Support Engineer EMEA

    Aras Corporation

    Licenses Request creation and management Activation License issue resolution Creation of credentials for intern FTP Installation, configuration and administration of Aras Innovator software (Open source PLM application) Support applicative of Aras Innovator software Creation and implementation of data models Database queries with Microsoft SQL Server Team lead of the support team EMEA, in Munich Cooperation with the support organization in the USA, Andover

  • 7 months, Oct 2018 - Apr 2019

    Fachinformatiker Anwendungsentwicklung /Software developer Praktikum

    Assystem Germany GmbH

    Software engineering area, "Project Tracker" with Datas from Kanban application (Leankit). Programming language used and tools: Python, PHP, MySQL, JSON files, Pickles files, Javascript, Html, CSS, Google Charts, datatables, WinSCP.

  • 6 years and 8 months, Jun 2008 - Jan 2015

    PLM consultant for Airbus

    CENIT AG

    Consultant PLM (Product Lifecycle Management), Subcontractor for End User Support, for PLM-Solutions – IDOU2 Project, (Airbus Operations GmbH), in Airbus Germany Onsite, Hamburg. Taking care of requests and incidents tickets coming from HelpDesk and provide informations, assistance and solutions to Airbus Users and sub-contractors. On Airbus applications topics as CM applications (configuration Management) / PDM applications (Product Data Management) / CAD Applications (Computer Aided Design).

  • 2 years and 1 month, Jan 2006 - Jan 2008

    Technical Support Analyst for Airbus

    LATelec GmbH

    -Working as Analyst on TRS (Technical Repercussion Sheet) Datas, in the Electrical Type Certification project (for Mode Closure team, on Airbus A380 Aircraft Program). Using software as SAP (Manufacturing), TAKSY, ICC CADB (Configuration Management application). Onsite in Airbus Germany, Hamburg. - Working in MAP (mise au point) Team support on electrical issues, in Airbus manufacturing, FAL (Final Assembly Line) and BM modifications.

  • 11 months, Feb 2005 - Dec 2005

    Technical Support Analyst for Airbus

    Assystem Germany GmbH

    Appointed on a special Technical Task Force (SIA Task Force) to analyse technical harnesses for the A380 Aircraft program, Onsite in Airbus Germany, Hamburg. Part of an international team from Airbus UK, France, Spain and Germany, dedicated to check designs studies and installations of electric harnesses, for the first customer delivered aircraft (SIA, Singapore Airlines).

  • 2 years and 1 month, Jan 2003 - Jan 2005

    Computer Aided Designer for Airbus

    Assystem France - Beat - Be system

    Designer on A380 aircraft program, for Airbus France, Toulouse. -Design of electric harnesses and Equipment Installation Using CADDS5 3D software and CatiaV4 .1 3D software with module "E3D". -Design of secondary structure (Frames) for weight reduction campaign of the A380 aircraft program.

  • 6 months, Jul 2002 - Dec 2002

    Computer Aided Designer

    MBDA

    Electro/Mechanical Designer on ASMPA project (Air-to-ground missile, medium range, Air-Launched nuclear missile), for MBDA (Airbus Military), France, Bourges. Design of machined parts for missile propulsion, using Software as Pro-Engineer 3D (PTC). National security clearance.

  • 5 months, Jan 2002 - May 2002

    Computer Aided Designer

    Giat industries

    Designer for GIAT Industries, France, Bourges. Hydraulic piping design on AUF-2 project (Armored Vehicles). Design of piping bundles, 3D models, assemblies and associated Isometric drawings. UsingSoftwareas "Hydraulic advance" and "Pro-Piping" modules of Pro-Engineer 3D(PTC). National security clearance.

  • 3 months, Oct 2000 - Dec 2000

    Computer Aided Designer

    Alternative Energies and Atomic Energy Commission

    Designer on ITER (Tore-Supra) project, for Alternative Energies and Atomic Energy Commission (CEA), France, Cadarache. Update of the first floor structure of the nuclear power plant heart. Design of the global assembly concept and associated drawings of the global floor structure. Using Software as Pro-Engineer 3D and Pro-intralink PDM (Product Datas Management) (PTC). National security clearance.

  • 3 months, Jul 2000 - Sep 2000

    Computer Aided Designer

    Tyco Electronic

    Designer for theautomotive industry, for TYCO ELECTRONICS, France, Paris. Design and drawings from special Machine/ manufacturing robots Using Software as CAD Pro-engineer (PTC)

  • 2 months, Jul 1997 - Aug 1997

    Bank Teller

    Société Générale

    Sommer Job

  • 2 months, Jul 1996 - Aug 1996

    Bank Teller

    Société Générale

    Sommer Job

  • 2 months, Jul 1995 - Aug 1995

    Bank Teller

    Société Générale

    Sommer Job

Ausbildung von Thierry Molin

  • 10 months, Sep 2023 - Jun 2024

    Salesforce Administrator

    DCI Digital Career Institute

    Die Weiterbildung konzentrierte sich auf das Erlernen der Grundlagen der Konfiguration, Datensicherheit und Anpassung von Salesforce, insbesondere „Sales Cloud“ und „Service Cloud“. Nicht zu vergessen das Erlernen mobiler Anwendungen und die Umsetzung maßgeschneiderter Prozessautomatisierung. Modules: Configuration, Setup and Data Security fundamentals Object manager and lightning App buillder Sales and marketing Service and support Data and analytics management Workflow/process automation

  • 2 years and 1 month, Jun 2017 - Jun 2019

    Fachinformatiker Anwendungsentwiklung / Software Developer Umschulung

    CBW GmbH, Berlin.

    PHP Zend Certified Engineer. Fundamentals Courses: PHP, MySQL, HTML5, CSS3, JAVASCRIPT, JAVA. CMS (Content manager System): Typo3.

  • 5 months, Sep 2016 - Jan 2017

    Certificate German language TELC B2 - Zertificate TELC Deutsch B2

    WHS Hamburg

  • 6 months, Mar 2016 - Aug 2016

    Zertifikat Deutscth Sprache für Zuwanderer-Certificate German Language TELC B1

    Inligua

  • 1 year and 1 month, Jan 2015 - Jan 2016

    Travel experience in Brazil

    Rio de Janeiro, Brazil

    To learn Portuguese language and learn Brazilian jiu jitsu, by Gracie Barra Headquarter (Barra da Tijuca), Ricardo De La riva Headquarter (Copacabana) and Checkmat Headquarter (Copacabana).

  • 3 months, Nov 2001 - Jan 2002

    Training CFAO CATIA V5 (Dassault System, Volume and Surface modules)

    Greta de Vierzon, France

  • 4 months, Mar 2001 - Jun 2001

    Training: CATIA V4 (Volume and Surface modules)

    Infoconseil, Paris

  • 1 year and 11 months, Sep 1998 - Jul 2000

    BTS CPI (two-year technical degree in Engineering)

    Louis Armand, Paris, France

  • 11 months, Sep 1997 - Jul 1998

    DEUG A (one year university of science degree)

    University of Sciences,Pierre et Marie Curie, Paris VI

  • 2 years and 11 months, Sep 1994 - Jul 1997

    High-School Diploma: BAC STI (science of technology and industry)

    Lycée Maurice Rondeau, France

Sprachen

  • French

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    C1 (Fließend)

  • Portuguese

    B1-B2 (Gute Kenntnisse)

  • Italian

    A1-A2 (Grundkenntnisse)

  • English

    C1 (Fließend)

  • German

    C1 (Fließend)

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