Mag. Christoph Freh

* Establishing & shaping a future-proof operations platform that can keep up with Bitpanda's scaling ambitions and enable all operational teams to operate their daily products and processes in the most efficient matter. * Responsible for backlog prioritisation of stakeholder requirements (mostly on VP & team lead level) to stay fully compliant and owned the core framework to enable Bitpanda's automation journey for up to 3 development and one external business analyst/ consulting team

* Successfully introduced a lean SCRUM-based product development methodology for a 15+ headcounts engineering team based in Vienna & Berlin. * Scale up a software development team for a significant German TELCO project from 6 to 15 within a year * Successful implementation of an omnichannel-based product roadmap. * Established product automation of all core customer service, booking, and provisioning processes. * Successful introduction of BPMN as a common language between business and IT

* Managing complex infrastructure projects for international clients * Planning and moderating customer meetings & workshops * Owning project controlling & budget planning * Consulting our core customers in close cooperation with sales and technical leads * Managing Data Science/AI projects within Industry 4.0 * Led & steer complex application projects based on agile methods * Creating & calculating SOWs including pricing ownership * Managing RFP & RFI process for my responsible domain.

* Leading digital innovation & transformation projects (digital omnichannel & POS solutions) * Creating & calculating SOWs / offers (including pricing) * Product management for holistic digital ecosystems (e.g.: conception of a real estate platform; define SW-modules & licensing packages) * Reshaping of Jumptomorrow’s vision / mission & consulting methodology (digital product & service design, transformation & innovation consulting & rapid prototyping)

* Requirement engineering and defining service design concepts. * Creating & calculating SOWs, including pricing within RFP & RFI process. * Developing & adopting new “managed services modules” for Dimension Data. * Driving internal/external innovation & automation topics within Dimension Data Austria & Group. * Developing new consulting modules & assessments for the Austrian market (process consulting and payback models for managed services solutions).

* Responsible for Cisco's new integration and data analytics service portfolio (ITSM / SIAM integration, data analytics). * Introduced BU-wide a balanced and agile product strategy for integration products. * Owner of global BU-wide product roadmap based on an agile framework for a 15+ headcounts engineering team (Vienna & Bratislava). * Institutionalized ab agile software development process based on SCRUM * Supported and steered up onsite the setup of the first US-based Cisco ServiceGrid subsidiary.

* Technical solution sale for Cisco data virtualization service products * Requirement engineering & implementation of pilots within the Big Data domain * Creating & calculating SOWs including pricing, leading RFP & RFI processes * Leading of workshops for key decision-makers (management & CTX level) * Link between customers and internal professional service teams

* Requirement engineering and defining of high-level solution designs * Creating & calculating SOWs including pricing, leading RFP & RFI process * Account development for top international customers & partners * Technical consulting and training & support of global sales teams * Leading of workshops for key decision-makers (management & CTX level) * Link between customers and internal project teams (professional service) * Business development for IT service management and integration solutions

* Requirement engineering and defining of high-level solution designs * Creating & calculating SOWs including pricing, leading RFP & RFI processes * Account development for top international customers & partners * Technical consulting and training & support of global sales teams * Leading of workshops for key decision-makers (management & CTX level) * Link between customers and internal project teams (professional service) * Business development for IT service management and integration solutions

* Leading international IT-projects * Configuration & implementation of SolveDirect’s service management products, system-integration, the introduction of service management and multi-partner-support-solutions)

* Diagnosing, investigating, and incident resolution & router (re-)configuration * Coordination of international service providers for a quick service recover * 2nd level support for elite customers (Top 100 Companies)

• Requirement engineering, specification, implementation and testing of Fabasoft’s products • Migration of legacy solutions, 3rd party system integration into Fabasoft’s product suite • On-site-training, end-user training & documentation, preparation of these organizations for this new “electronic government processes

• Market research, target group and competitor analysis • Online-marketing & internal consulting • Conceptual design analysis of (internal) web portals with focus on web usability

• Technical consulting and project management for medium sized companies • Validating of offers based on costs, scope, quality and technical feasibility • Conceptual design & prototyping of technical solutions

• Technical project management for enterprise architecture management initiatives • Product research on domain enterprise architecture management • Conceptual design & prototyping, web- and database design

Within the framework of the four-semester part-time Master's program "Innovation and Technology Management" at the FH Technikum Wien, on the one hand, modern management-oriented concepts and methods (e.g. strategic management, creativity techniques, etc.) are taught, which are indispensable for successful innovation work in companies. Master's Examination on 29/01/2021 - passed with distinction

Specialization in Web and Mobile Communication Solutions