Christophe Klayer

In charge of management, follow-up and resolution of the Assistance Requests logged by France Telecom. Support Onsite Billing Pre-Paid and Post-Paid France Telecom europeens projects. In Charge, to Keep customers and other parties constantly informed of the evolution of incidents. Contribute to increasing Oracle‘s knowledge database by note about the issues resolved. Create and maintain the customer environment test UNIX/ORACLE/Billing and Revenue Management.

In charge of management, follow-up and resolution of the Assistance Requests logged by EMEA customers on Kenan-FX products and contribute to proactive support activities. Responsible to Support dedicated customer. (CELLC (South Africa), Casema (Nederland), Completel (France), Vodafone CZ(Czech Republic)). In charge to schedule and to conduct conference calls with customer to discuss open cases and to delivers an electronic status report highlighting issue activities over the prior weeks. Create and maintain