Nagalakshmi S M

Angestellt, IT Service Manager, Oracle Cerner Healthcare Solutions
Bangalore, India

Skills

Confluence
Kommunikation
Root Cause Analysis
Deployment
Informationstechnologie
Application Management
Anwendungsbetreuung
SOP
Analyse
Jira
BMC Remedy
elasticsearch
PC
Eventmanagement
Scrum
Operation
Dashboards
Datenanalyse
AppDynamics
Blue Prism
MTTR
preventive action
stakeholders
Koordination
Metriken
IT-Services
Stakeholdermanagement
Service
Problem
Problemanalyse
Helpdesk
ServiceNow
Disaster Recovery
CAPA
Service Management
Service Delivery Management
ITIL Service Manager
Support
Incident Management
Customer Support
IT Operations
IT support
IT Service Management
Customer satisfaction
IT Infrastructure Library

Timeline

Professional experience for Nagalakshmi S M

  • Current 3 years and 4 months, since Feb 2023

    IT Service Manager

    Oracle Cerner Healthcare Solutions

  • Current 3 years and 4 months, since Feb 2023

    IT Service Manager

    Oracle Health

  • 1 year and 4 months, Nov 2021 - Feb 2023

    Problem Manager

    Oracle Health

  • 3 years, Jan 2019 - Dec 2021

    Service Manager

    Tata Consultancy Services

  • 6 years and 1 month, Jan 2013 - Jan 2019

    Support Executive

    Tata Consultancy Services

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