Ciro Eduardo Acacio Teles

Served as the focal point for diagnosing and resolving complex failures in Audio and Video products, providing consultative technical support to internal and external teams. Specialized in the maintenance of LFD (Large Format Displays) and other B2B products, ensuring high performance and durability in corporate and commercial settings.Managed and resolved complex technical demands, utilizing advanced troubleshooting methodologies to optimize repair processes and significantly reduce rework.

Owned the complete technical training cycle (creation, delivery, and evaluation) for Audio & Video, Monitor, and Projector products (2021/2022 Models).Trained internal employees and the entire Authorized Service Network (B2B), ensuring efficiency in diagnostics and corrective maintenance and elevating final customer service standards.Created informational materials for advertising campaigns, bridging the gap between technical knowledge and clear consumer communication (B2C).

Served as the technical focal point for the Engineering Department, utilizing the GSPN system to conduct deep analysis and provide insights for product problem resolution, directly contributing to Audio and Video line enhancement.Conducted hardware analysis for Audio and Video products using the RM system, ensuring accurate fault detection and product compliance with brand quality standards.

Provided specialized technical support for the maintenance and diagnosis of Ethernet network devices (Ubiquiti Networks), ensuring operational reliability.Executed repairs at the electronic component level, utilizing advanced soldering techniques (hot air/soldering stations) and analyzing/replacing SMD (Surface-Mount Device) components.Contributed to process optimization by developing an inventory control system (using Excel) for components, improving stock management and maintenance efficiency.

Provided installation, maintenance, and technical support for a diverse product portfolio, including home appliances (white and brown goods) and IT equipment. Served as the strategic technical focal point for major retail chains, such as Fast Shop and FNAC, guaranteeing service delivery excellence (SLA). Managed customer relationship and satisfaction, providing technical support with professionalism and effective communication to resolve issues quickly and maintain high satisfaction rates.

Executed preventive and corrective maintenance on professional and amateur photographic equipment, ensuring device longevity and high performance. Specialized in diagnosing and repairing complex malfunctions, including precision calibrations and fine adjustments, which reduced equipment return rates. Conducted rigorous post-repair quality testing to certify perfect operation and compliance with manufacturer standards.