Claudia Schmidt

Angestellt, IT Operations Manager, ETAS GmbH
Bochum, Germany

Fähigkeiten und Kenntnisse

Service Delivery Management
Project Management
ITIL V3 Foundation
PRINCE2 Practitioner
People Management
Service Level Agreement
Client Relationship Management
Customer Satisfaction
Support
IT Service Management
Service Management
Incident Management
Change Management
Problem-Management
KPI-Entwicklung
Process Management
Performance Management
Quality management
ITIL
Service Desk
Service Delivery
Outsourcing
ITIL Service Manager
IT-Management
Lotus Notes
IT Project Management
IT Strategy
Servicemanagement
Customer service
Training
Team leadership
Leadership development
Communication
Customer Support
Customer care
Risk management
Management
Leadership

Werdegang

Berufserfahrung von Claudia Schmidt

  • Current 9 years and 4 months, since Feb 2017

    IT Operations Manager

    ETAS GmbH
  • 2 years and 10 months, Apr 2014 - Jan 2017

    Technology Group Support Manager

    Endava
  • 1 year and 6 months, Oct 2012 - Mar 2014

    People Manager / Service Delivery Manager

    IBM GSDC Brno

  • 1 year and 5 months, Jun 2011 - Oct 2012

    Account Delivery Leader

    IBM GSDC Brno

  • 1 year and 10 months, Sep 2009 - Jun 2011

    Team Leader

    IBM GSDC Brno

  • 1 year and 8 months, Feb 2008 - Sep 2009

    Trainer

    IBM GSDC Brno

  • 11 months, Apr 2007 - Feb 2008

    Customer Service Representative

    IBM GSDC Brno

  • 3 years and 1 month, Sep 2003 - Sep 2006

    High School Teacher

    High School of Natural Science

Ausbildung von Claudia Schmidt

  • 2 years and 1 month, Oct 2004 - Oct 2006

    Communication and public relations

    SNSPA, Faculty of Communications and Public Relations, David Ogilvy, Brasov

  • 4 years and 1 month, Oct 1999 - Oct 2003

    Foreign Languages and Literature, Romanian - French

    University of Transylvania – Faculty of Literature, Brasov University

Sprachen

  • Romanian

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

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