Davide La Placa

Managing IT operations, infrastructure, digital workplace and cybersecurity activities in a multi-site environment, reporting directly to the CEO. Ensuring service reliability, operational continuity and effective support for internal teams, teachers and end users across the company’s e-learning ecosystem. Administering Microsoft 365, Google Workspace, Active Directory, identity and access management, endpoint security, backup/recovery, networking and VoIP services. Managing ITSM processes through GLPI/Fusi

Managed the company’s IT operations while also supporting editorial and digital publishing activities. Provided 1st and 2nd level IT support, troubleshooting hardware, software, workplace and website-related issues for the internal team. Managed the WordPress website, including content updates, article publication, user support and day-to-day platform maintenance. Researched events and editorial opportunities, handling direct communication with communication agencies, press offices and external stakeholders

Delivered group and individual training sessions for children, adults and seniors across a wide range of fitness and wellness disciplines, including Zumba, Strong Nation, Cardio Tone, Step, GAG, Pilates, Yoga, Fit Boxing, Postural Training, Swimming, Aqua Gym and HydroBike. Designed and adapted training programs according to participants' age, fitness level and personal goals, promoting safe, engaging and results-oriented activities. Provided guidance on physical well-being, body awareness and healthy lifes

Delivered Zumba classes for participants of different levels, creating engaging, safe and motivating training sessions. Managed course promotion, participant communication and class organization. Handled administrative and bureaucratic activities related to course management, ensuring smooth day-to-day operations.

Managed IT operations in an enterprise multi-site environment (1,500+ users across 5 locations), ensuring service reliability, scalability, and performance. Led and developed an internal IT team (5 resources) while coordinating 5+ external vendors and outsourcing partners, ensuring service quality and cost control. Defined and executed the IT roadmap aligned with organizational growth, supporting business needs and digital transformation initiatives. Implemented IT Service Management (ITSM) processes, impro

Performed as a comic actor, lead comic performer and clown, acting as a coordination point between the director and the rest of the cast. Supported the director in organizing scenes, performance rhythm, comic timing and team alignment. Developed strong skills in public speaking, improvisation, audience engagement, comic timing, clownerie and basic acrobatics. Strengthened leadership, communication, adaptability and pressure management skills, later valuable in training, IT support, team coordination and sta

Delivered swimming and aqua fitness classes for participants of different ages and skill levels, adapting teaching methods and exercises to each group’s needs. Taught swimming techniques, water confidence and safety fundamentals, supporting participants in improving coordination, endurance and confidence in the water. Led Aqua Gym, Aqua Step, AcquaGAG, AcquaCircuit and HydroBike sessions, creating safe, dynamic and engaging workouts focused on mobility, toning, cardiovascular training and overall well-being

Managed an online technical support community, coordinating the work of the forum team and supporting registered users with hardware and software issues. Provided remote troubleshooting assistance, analyzed user-reported problems, identified practical solutions and guided community members through step-by-step resolution. Supported knowledge sharing within the community by helping organize discussions, improving response quality and ensuring a collaborative and reliable support environment.

Performed as a lead actor, acting as the main point of coordination between the director and the other actors. Supported the director in organizing the acting team, aligning performers on scenes, timing and performance expectations. Developed strong leadership, communication, public speaking and team coordination skills in a high-pressure creative environment. Strengthened the ability to manage people, receive and translate direction, resolve interpersonal dynamics and keep the team focused on a shared resu

Managed the institute’s IT infrastructure, including hardware, software, classroom technology and day-to-day technical support. Delivered classroom training in IT and electronics, working closely with course tutors to support students and ensure effective learning activities. Managed the IT budget for the institute, including cost estimates, purchasing needs and teaching materials. Collaborated with the central IT Manager on infrastructure issues, technical requirements, troubleshooting and local implementa

Provided 2nd level IT support, coordinating 4 first-level support resources and managing technical escalations. Planned and prioritized IT interventions both at headquarters and across branch offices/agencies, ensuring timely issue resolution and service continuity. Managed on-site and remote troubleshooting for hardware, software and application-related issues. Performed functional testing on an internal application, verifying features, identifying issues and supporting improvement activities.

Performed functional testing on software applications for corporate clients, verifying business requirements, validating system functionality and documenting test results. Produced technical and process documentation to support implementation, operational procedures and knowledge transfer activities.

Managed PC and Lotus Notes configuration, troubleshooting and day-to-day technical support for users. Created software installation procedures to standardize deployments and improve support efficiency. Monitored backup activities using ARCserve Backup 11.1, ensuring regular checks and operational continuity. Coordinated 2 first-level help desk resources, supporting ticket prioritization, user assistance and issue escalation. Managed user accounts, access policies and permissions, ensuring proper access cont

Configured and monitored GSM modem data transmission systems for video poker machines, ensuring proper connectivity and reliable data flow. Provided technical support to field technicians responsible for installing devices across Italy, assisting with configuration, troubleshooting and issue resolution. Supported remote diagnostics and operational checks to ensure correct system setup and service continuity.

Managed user accounts and mailboxes on Microsoft Exchange, including access, permissions and day-to-day user support. Provided phone-based technical assistance for proprietary software applications, supporting users with troubleshooting, configuration issues and operational guidance.

Managed servers, operating system upgrades and related business applications, ensuring system stability, continuity and performance. Handled data backup processes, system log monitoring and backup checks on UNIX servers using Reflexion. Designed and implemented system administration solutions to support internal business needs and improve infrastructure reliability. Configured network printers, managed static TCP/IP addresses and supported day-to-day networking activities. Developed solid knowledge of TCP/I

Installed and configured Windows NT workstations and supported the migration to Windows 2000 across both workstation and server environments. Gained solid experience in local and network installation, configuration and administration, managing machines and providing 1st level technical support to end users. Configured and managed email clients on Microsoft Exchange Server, supporting users with mailbox setup and related issues. Installed and configured remote support and administration tools, including Remo

Performed quality control checks on eyewear lenses, verifying product conformity, visual quality and production requirements. Inspected lenses for defects, imperfections and alignment issues before forwarding them to the next production phase. Coordinated lens processing requests, ensuring that products were correctly prepared and sent for manufacturing or finishing activities.