Claudia Schulte

Agile Coaching und Projektmanagement

- Overall reponsability to secure delivered quality and scope on time for 2 development teams - Delivery Lead for cross-organizational features - Take role as team's Scrum Master and support with Agile Coaching

- Own, prioritize and approve work done by Scrum Teams, e.g. Feature User Stories, Quality improvements and Technical Studies - Align on product level requirements and prioritization with Product Management - Drive quality improvements with the technical leaders in the CPE area - Manage internal and external stakeholder scope discussions. Perform backlog refinement for the CPE area - Perform breakdown of work for features in CPE stream - Collaborate with other OPOs to collaborate and manage dependencies

- Lead the global support team - Secure delivery readiness and execution of Managed Service part of the offering - Maintain close relationship with Product Management and Development unit

Plan and deliver Customer Engagements - Support deployment of Key Customer Projects - First Feature Trials/PoC and Pilot Deliveries

Customer Unit Western Europe (DE, NL, CH) - Develop service delivery strategy and execution for delivery efficiency CU Germany - Lead team of Integration Engineers, Solution Architects, and Test Manager to deliver telecom core and cloud solutions

- Create and ensure customer value and satisfaction through an efficient service delivery. - Support services sales directly or indirectly via the unit resources and understand & align to overall Service Delivery Processes, Models and Strategies. - Responsible for people management and building a motivated team. - Building organization structure and assigning right roles to individuals

CSI Customer Project Manager (CSI -> Consulting and Systems Integration) Management of complex projects – starting from project planning, through implementation up to customer acceptance Responsibility for the entire project budget and schedule Management of scope of supplies and services, cost, resources, quality, risk, integrated change management Stakeholder Management (Customer, Suppliers, internal)

Competence Area Primary Program Management Secondary Marketing and Services

Responsible of supporting and coaching Market Units in managing the commercial offer for Ericsson's Multimedia Solutions (tactics, pricing, scoping, T&Cs, Key Issue Analysis and Risk Assessment). Regional responsability: Iberia, France, Northern Europe, Deutsche Telekom, FT/Orange, KPN (previously Greater China, North-East Asia, Global Customer Account Hutchison)

Change management and operational development of a virtual sales organization incl. competence build up, training, target setting and follow up (BSC)

Sales push and bid management of complex service layer tenders. Support for the development of account plans, sales strategies or tactics for accounts or as part of tender support. In addition, responsible of a sales support Streaming Hit Team as part of sales program Training of MUs and key account teams in sales methodologies and project sales (Proposing to Win, SI Sales Toolbox), developing of case studies Acting Manager SI Bid Support (9 months)

Marketing Manager for Latin America covering the Alcatel GSM/GPRS/3G portfolio. Customer workshops around Alcatel VAS offering. Key staff on high profile exhibitions (e.g. GSM World Congress, Telecom Geneva, Americas and Asia Telecom)

Definition, organization and management of special customer events, product introduction and sales conferences around complete Alcatel GSM product portfolio for Germany, Austria, Switzerland, China and East European markets

Responsible for sales and profitability of special applications in the steel industry (stainless steel precision strips for electronic gun tubes)

PMR Terminals Unit (Äänekoski, Finland) B.Sc. Thesis Assistant Editor for Customer Magazine

Cultural studies are innovative & interdisciplinary. It investigates how “culture” creates and transforms individual experiences, everyday life, social relations, and power by building on literary studies, sociology, communications studies, history, cultural anthropology, and economics.

Master Thesis Organisational and Individual Influences on the Development of Work-Related Stress. An Exploratory Study applied to an Ericsson Organisation

B.Sc. Thesis: Planning of a Marketing campaign of a PMR product in the German print media. Introduction, survey and analysis