Claudio Baroncelli

Customer Service Executive

dealing with 34 airlines companies and 4 catering companies at Frankfurt International Airport • link connecting the Managing Director, Operations Manager and employees • screening telephone calls and handling enquiries, organizing manager’s diary and making appointments, dealing with letters and emails • meeting documentation, travel management, looking after visitors • dealing with customer feedback • Responsible for staff holiday planning • Promoted and carried out specific projects and researches

First point of contact to customers • Resolving customer product enquiries • Dealing with and resolving complaints • Keeping administrative/accounting records up to date • Curator of “Con Passione” Travel Guide Magazine created mainly from customers feedbacks and comments and researches in loco about restaurants, accommodation, places to visit and things to do • Daily posting of videos and notes to our websites blog, our Facebook page, our Twitter account and our mailing list

• Modules included a wide range of studies: global marketing and management media and communications, theatre, films, psychology, sociology, international relations and political communication • Final mark: 108 / 110