Claudio Oliveri

- Driving Revenue increasing initiatives from theoretical analysis to implementation - Create Analytics and Reports for Senior managements - Coordinate Pricing strategy implementation across regions - Optimizing processes, sharing best practice and improving efficiency across the organization - Improvement of tools and standard reporting

The customer master file is the sum of several systems that contains all the data needed to bill the customer and to ensure all the financial processes are executed accurately and in a timely manner. In this position the main responsibilities include the update of the Master file itself, processing and reviewing the instruction received from the local country departments, to check the system is always up to date and 100% correct.

As a business analyst I analysed data of 15 countries I was in charge of: - Create the KPI file, - Create reports to investigate generic/specific area of interests, - Analyse the trends on a weekly/monthly/yearly basis, - Review the existing processes and procedures and, if needed, update and/or restructure them, - Creation of files to automatize the analysis and structure the processes, - Explore the differences on Country level and create specific customer behavior models.

First point of contacts for all the customers who needed support in regard of an existing orders or question generally inherent the business. The main duty was to support the agents during their daily activities, provide feedbacks about the quality of the interaction with the customers and help them to solve the issues they were not able to handle by themselves.

After the first season inside the firm, I have been promoted to replace the previous hotel manager. I had to take care of all the hotel features, including the commercial strategy and solving any possible technical and organizational issue. Among the most important activities were the selection of the staff, the definition of price and selling policies, the supervision of the staff work and the arrangement of the commercial links to other professional sellers as tour operators, websites and travel agencies.

Economics, Statistic, Micro-Management, Data analysis, Hotel industry.