Courtney Pasag

• We provide services such as: Web design • Logo creation • Brochure creation • Business cards creation • Graphic design

• Responsible in ensuring quality service is provided to Clients and that tasks and expectations were accomplished and met. • Engaged in the Training and Development of each Virtual Assistant. • Involved in Marketing for new clients.

• Secretarial Jobs and Administrative Tasks • Research • Inbound and Outbound calls • Appointment Setting • Customer Service and Technical Support • Data Entry • Virtual Assistants • Business Process Outsourcing • Email Marketing • Client specific tasks

• Provide first hand troubleshooting to customer’s software issues and concerns. • Provide accurate and complete information to customer inquiries. • Submit reports accurately in a timely manner

• Respond effectively to provider inquiries and complaints regarding claims and benefits. • Provide accurate and complete information to customer inquiries. • Provide floor support to co-agents. • Call monitoring for Quality assurance • Facilitate debrief for the whole team

• Retrieve order from a certain system, validate and process information using multiple systems, and input data in the main database system. Troubleshoot and resolve jeopardy fallouts. Involved in keying order in different systems complying with customer request. • Inquires information and solution to problems encountered during the Order entry of the customer’s line through helpdesk in the states.