Cvetan Stojchevski

Lead a cross-functional technical support team, ensuring operational excellence, GRP compliance, and continuous improvement. Oversee onboarding, training, and performance. Manage full equipment lifecycle and vendor coordination. Negotiate service contracts, drive root cause analysis and process improvements. Support budgeting, procurement, safety, and lab infrastructure upgrades.

Oversaw the technical performance and maintenance of HPLC, UPLC, and temperature monitoring systems, ensuring compliance, research quality, and operational continuity. Held ownership of complex instruments, planned and executed preventive and corrective maintenance, supervised service technicians, diagnosed issues, performed minor repairs, ensured regulatory compliance, supported lab safety, and maintained accurate technical documentation aligned with GRP.

Delivered expert technical support and built strong client relationships through precise service, compliance, and proactive communication. Provided sales and application support for Waters instruments, installed and maintained systems, supported method development, delivered training, ensured regulatory compliance, qualified instruments, identified business opportunities, and upheld quality and safety standards to drive long-term customer success.

Delivered high-level technical and application support for Agilent’s analytical portfolio, including LC, GC, GC/MS, and Dissolution systems. Performed OQ/PV, supported method development, trained users, and ensured regulatory compliance. Managed on-site inventory, supported public tenders, and identified business opportunities. Built strong client relationships and ensured service excellence through clear communication and adherence to quality and safety standards.

Chromatography and mass spectrometry Analytical chemistry Instrumental chemistry

Analytical chemistry Instrumental chemistry Chromatography techniques