Cynthia Stephanie Brion

• Erstellung, Bearbeitung und Pflege von Knowledge Artikeln und Wissensvermittlung. • Sicherstellung der korrekten Nutzung von Knowledge Artikeln. • Kontinuierliche Verbesserung der Knowledge Base. • Erstellung von Trainings Dokumenten, WI. • Management und Unterstützung verschiedener Projekte im Rahmen des Global Service. • Unterstützung Knowledge anderer Teams (Diagnostics, Repair, Training). • Überwachung und Reporting von Knowledge Indicators. • Definition und Pflege von Global Service Prozesse.

• Sicherstellung des Qualitätsmanagement System unter den Anforderungen von ISO 9001:2015 und ISO/IEC 80079-34:2018. • Ausarbeitung von QM Handbuch, Verfahren, Entwicklung neue Prozesse und Prozess definition. • Verantwortung für interne Audits der verschiedenen Prozesse des Unternehmens und Management von Noncompliances. • Management von Kundenreklamationen. • Leitung von und Mitarbeit in gruppenübergreifenden Projekten.

• Maintenance of the Integrated Quality System, under the requirements of ISO 9001:2015, OHSAS 18001:2007 and ISO 14001:2015 • Accompanying Auditor for Internal Auditories of all the areas/processes of the company.• Management and follow up of non compliances, Opportunity for Improvement.• Implementation of the 5"S" methodology in different areas/processes of the company. • Management of the company's System containing the QMS Documentation. • KPI reports

• Develop the Documentation (Manuals, Procedures, Process flow charts, Risk Management Model) required in order to Certificate for the first time ISO 9001:2015 • Management and follow up of non compliances of the internal audits. • PnL Reports . • Definition and calculation of Key Performance Indicators Foregin Trade area.

• Reports of Quality KPI‘s • Quality Trainings to new staff • Management of the company's internal Web that contains all the QMS documents; (Manuals,Procedures, Instructionals, Forms, Norms, Clients Requirements, etc.) • Accompanying Auditor for Internal Audits. •Assistance and support ( planning, actualization of documentation) for external audits ISO 9001:2015 and IATF 16949:2016.

•Analysis and data entry of daily machinery's technical stops and daily production reports in order to calculate Key Indicators (OEE, Availability) •Manufacture statistics reports. •Confection of Fire Escape Blueprints for the installations. •Support with daily tasks in the Lean Manufacturing/Production sector.

• Income and Management of customer orders. • Customer service & sales assistance (Quotations,Purchase Orders & Delivery Notes) • Customer status reports. • Stock management. • Market Researches. • Translations of different presentations and documents.