
Daniel Mutuli
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Daniel Mutuli
- Bis heute
Producer / Editor
Daned Productions
Shooting and Editting of Features and Documentaries
- 2007 - 2010
Quality Analyst
KenCall
• Oversee the daily operations of a team of 30 Customer Service Representatives, to ensure quality service delivery as per the set key performance indicators, evaluate their performance & report on their progress. • Monitor and evaluate the quality of the Customer service representative’s calls both live and recorded to ensure the client’s quality are met. • Coaching, motivating and training of customer service representatives • Provide administrative & managerial support to the Account Manager, Team Le
- 2004 - 2006
Lecturer
Skynet Bussines College
Lectured on tours and travel operations, tour guiding and administration.
- 1999 - 2004
customer service
Kenya Railways
Museum Guide • Provided customer service for the museum clientele. • Gave information, lectures to institutions and individual visitors. • Handled general administrative duties such as ticketing, filing, and bookings as well as general maintenance and cleanliness of the museum.
- 5 Jahre und 1 Monat, März 1993 - März 1998
Tour guide
Bamburi Nature trail
Was senior tour guide. Tour guided for the park. Lectured educational parties and institutions visiting the park. Researched, Collected data and helped maintain the upkeep of animals and birds in the park. Tour Company’s liaison person for their German and French speaking tourist. • Participated in identifying, naming and tagging of different bird’s species. • Underwent training on wildlife conservation organized by the park and studied various species of Reptiles, birds, fish, snakes & mammals
Ausbildung von Daniel Mutuli
- 5 Monate, März 2010 - Juli 2010
Video production
SAEK, Dresden
Camera and Editing
- 2003 - 2004
Customer service
Nairobi Institute of Business studies
- 2000 - 2001
Travel knowledge, fares and ticketing
International Travel and Tourism Training program
Air Ticketing and Travel Operations. Customer service
Sprachen
Englisch
Fließend
Deutsch
Gut
Französisch
Grundlagen
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