Daniel Will

• Conducted accounting and controlling tasks including management report creation • As manager I was responsible for all in-house guests, shift employees and the hotel overall • Manager on Duty title was assigned to me during my work shifts

• Substituted in every department of the hotel because of my history and knowledge with Hilton • Administered manager-level tasks that have been assigned to me • Prepared meeting rooms & buffets and were responsible for events • Supervised banquet events • Managed Reception & Club lounge shifts • Achieved the title ‘Porter of the year’ in 2008

• Accompanied employees with the on- and off-boarding process while ensuring they are running smoothly • Established proficiency with HR related software (TalentLink, SAP CRM R3/C11, Haufe, ETWeb, Org Manager)

• Supervised sales stalls for events • Collected, analyzed and audited revenue and acquired it into the system

• Mediated immediate customer issues and complaints while working under tight deadlines • Modernized customer information data base via email, phone and direct contact • Met different cultures and personalities from all around the world

• Introduced and trained new employees at the reception • Performed customer service, complaint management as well as international communication and networking • Conducted manager-level duties while manager was absent • Helped to establish to-do lists for daily duties

• Assignments in 5-star Hotels within the area • Adapted fast into new working environments and learned how to work in different teams

Handle luggage from arriving and departing guests, being a concierge while reserving appointments for guests, building skills in complaint management and organizational management

• International work experience as a student intern • Contributed responsibility for arriving and departing guests • Established communication and organization skills

Human Resources, Management, Economics

Human Resources/ Organizational Management

This is a work-while-you-learn experience, similar to a co-op that is specific to German education. I have worked in all departments of a hotel and did the regulary work there to learn how a hotel is being organized.