Daniela Roxana Paun

Analysing customer’s needs and capture business requirements for the Cloud-based application standard product and identifying underlying GAP functionalities Configuring the Cloud application to support Use Cases across the automotive and asset finance industries Analyzing and designing gaps functionalities by finding the best solution for implementation Designing E2E workflows for asset finance and automotive

- Project-based : Implemented an AI based application for personalized content distribution via multiple communication channels - Worked with an international development team and successfully released within a year and a half

Analyzing Business Requirements and creating functional specification documentation Creating & modifying business-facing documentation (user manual, etc) Supporting testing (create test plans, teste cases, ) Creating demo scenarios and testing scenarios Working with application developers to solve issues from UAT phase

Gathering requirements, use cases, process flows, user interfaces Translating business process to requirements artifacts such as Functional specifications /User stories Modelling processes and data - designing application development steps and stages Writing User Stories and Acceptance Criteria for developers to implement Writing documentation for external providers including documentation for initiating stage in outsourcing projects

Solving operational situations Offering support and consultancy on new products implementation Improving internal regulations and procedures Ensuring professional training for bank's employees Improving operational and quality processes Improving Bank's Internal systems

Applying Lean Six Sigma methodology for process improvement; Identifying and applying opportunities for bureacracy reduction; Coordinating Business Process Improvement Projects; Designing process maps, analyzing the process and implementing the best possible solutions; Proposing and measuring specific KPIs, and analyzing the performance of processes in question; Helping Business Divisions to increase the market share through continuous improvement;

Supporting Corporate loan administration teams in achieving their objectives; Helping team members to develop their personal & professional skills; Analyzing & improving process capabilities; Improving the team's KPIs; Providing "On the job training" for new colleagues and interns; Creating and maintaining working instructions and procedures according to Quality Management policies; Performing data quality monitoring; Developing and testing internal information systems;

Booking loans in the internal system; Maintaining an accurate loans database Developing internal information systems

Opening and closing accounts; Reschedulling loans; Investigating and/or reversing fees

Organizational Management Human Resources