Daniela Mazzotta

Global Shared Services. Responsible for Global Service Delivery operating model set up, roadmaps and operational management for a Global account in FAO business. (NAAM, LATAM, EU & APAC). Leading transformations from Regional to Global Model of all Service Delivery Support Area. Organizational transformation, streamline processes, implementing quality-based process improvements.Global CRM Integration/implementation & optimization.Service Desk: Front, Back end and Middle Office operating models.

Projects & Sales cycles Coordination. Concept discussions, defining and clarifying business requirements, testing, implementation, post- implementation, etc. Overall project coordination & analysis of new system enhancements. Address and escalate any obstacles delaying project implementation Participation with the business in writing, reviewing and clarifying requirements for projects and in conf. calls with business areas and programmers. RFP, Projects Negotiations RFI Identify new solutions and strategies

Coordinating activities and build strategies with local countries MB market, Mediterranean Regions (Spain, Italy & Portugal) 2 Tier Market in e-business solutionsLead the Sales Ops structure in Sub-Med. e in charge of Sales tools, Sales Strategic planning, Sales processes Manage a diverse multi-skilled team to drive all those aspects to success. Developing Marketing Campaigns and Strategy for SMB market and channel partners. Target driven environment . Screening on pre-sales dpt on pre-qualified Leads

set up for International Banking Division of Credit Cards. Raised the general quality and established the base for a growing new team Visa & Diners Italy Manage and coordinate activities for a group of 40 agents. Monitor KPI's. Process and Project Management ,Coaching programmes monthly team feedbacks 1-2-1 focused on soft and sales skills. Dealing with Banking issues on a daily base, wide knowledge of banking. Coordinating with local Marketing programs, new acquisitions

Responsible to handle a variety of pre-sales service functions responds to and/or provides assistance to internal customers and European Agilent trade customers mainly for Italy, Spain, Germany, France, Sweden in areas such as product order fulfilment processes and customer service requests. Issuing official quotation/administration using Oracle, OMS, SAP applications.

Ensure of quality assurance effectiveness for business operations in the e-business in Financial/Frauds control and quality metrics for WW clients base Customer Interaction Centre. Managed CRM Implementation phase and requirements customizations with software owner and Systems architects. Interface with clients, overall control and monitoring of the company activities and operations implementations. Communication link Monitor closely quality processes provide platforms to raise standards, design programs

Interior Design