Tobias Plewka

CSG EMEA Germany - Industry Experience: Manufacturing & Retail, Human Ressource Consulting, Energy and Utilities, NGOs - National & International Projects up to 35.000 Users - Roadmap planning and strategic positioning - Leading Scrum teams at scale - Digitalisation & Transformation of Sales Processes - Master data management processes - SAP CRM replacements - C-Level communication - Salesforce DX, Development Life Cycle and Deployments - Data migration and integration scenarios

Multiposting and ATS - analysis and planning of IT infrastructure (Zendesk, Hubspot, Zoho, IFTTT, Slack, Trello) - process modelling and -analysis

"Knowyoda - Know your own data" - project- and product management - develop an idea from scratch to business case for german e-Health market

Call Center Services - DriveNow, Car Rental, International B2B - process-oriented quality management - develop automatic reporting - VBA development - process analysis and optimization - planning and creating a compensation model for call center agents

kVASy ERP-Software Implementation Energy & Utilities - project management /-controlling - first level support for current projects - data migration Data Center Services - Linux & Windows Server Administration - network administration - Oracle database administration - backup and restore technologies - data center virtualization with VMWare - Monitoring with Icinga

Inhouse Services - system administration - network administration - datacenter administration

Aushilfe in einer Filiale der Stadtbäckerei Junge, Kundenbetreuung, Beratung, Verkauf

Enterprise Architecture, Innovation and Digital Transformation

Rechenzentrum Abschlussarbeit: "Einführung eines Ticketsystems zur Verbesserung der Servicequalität im Bereich Incident Management"