David Hotchkiss

- Responsible for developing B2B customer relationships in the French market and across EMEA (120+ client accounts with ARR exceeding 10M€) to promote retention and reduce churn during a period of large company growth. - Identifying opportunities for up-selling across the SAP-ready and Cloud (SaaS) AR/AP solutions whilst adapting to the different cultures in the EMEA market. KPIs and results achieved available upon request

- Responsible for managing/configuring the Market Logic application for a set portfolio of clients (10 clients with total ARR exceeding 2M€) whilst being an internal subject matter expert. - Consultation on best practices and executed technical solutions independently alongside change requests on a live system to solve customer needs. - System usage reporting via data analytics and providing CSMs with an analysis of the metrics. KPIs and results achieved available upon request

- Responsible for 6 client accounts (total ARR exceeding 1M€) managing all aspects of the post-sales relationship as an enterprise CSM. - Key tasks included account management, best practice consultation, user activation/enablement, training and product collaboration. - Account management primarily focused on EMEA-based clients with some time spent assisting colleagues with companies operating in APAC markets. KPIs and results achieved available upon request

- Preparation and coordination of product presentations to clients located all over the NATO involving senior military personnel from the respective countries. - Responsible for the direction of the participants at all times during the workshops (several days at a time) and ensured they had the product material they took interest in. - Reorganization of the company's web pages and the communication with the members of staff/external partners to boost operational effectiveness.

I got selected for the "Step Up" program with the Chartered Management Institute (CMI) based on my university GPA and strong progress throughout my degree at the Aston Business School.