David Kelly

Cluster Reply DE provides specialized Microsoft solutions to some of the largest names in Germany and worldwide. We are a boutique consulting firm specialized in Microsoft Services. The Cloud Modern Services Business Unit focuses on Microsoft 365, Azure infrastructure, and managed services

Under contract to Hays AG for AXA Technical Services Germany, I supported the Solution Design Authority. In this role I: - Provided technical guidance on a variety of projects - Operated in a complex international environment - Learned AWS architectural and implementation concepts - Gained a deeper understanding of the complexities of cloud deployments in a highly regulated industry

My team operated as the Microsoft Central Delivery Organisation In this role I: -Part of the team responsible for the overall delivery and stability of client environments covering over 250,000 seats of messaging and collaboration users. - Was responsible for the management of level 2 and level 3 operations delivered by a global 24/7 team. - Implemented 24/7 global coverage for operations, support, and monitoring.

Ceryx provides a range of flexible public and private cloud collaboration solutions using Microsoft Exchange, Lync, and SharePoint technologies. In this role I: - Was responsible for the management of highly skilled Solutions Architects and Engineers. - Learned to deliver projects by leveraging the skills of a diverse team rather than as an individual contributor. - Planned the deployment of our resources against a complex and changing priority set.

Ceryx provides a range of flexible public and private cloud collaboration solutions using Microsoft Exchange, Lync, and SharePoint technologies. T In this role I: - Lead and manage technical teams. - Act as a subject matter expert for all project technical focus areas - Design complex Microsoft environments with our customers and partners - Work with the Project Management Office and customer stakeholders to facilitate project delivery - Solution lead and technical management for multiple projects

As a member of the IT Systems team, I participate in the design, implementation, and management of increasingly complex Microsoft environments. In this role I: - Demonstrated ability to identify and solve complex technical problems Solutions architect for multiple projects: - 12,000 seat Exchange 2013 Multi-Tenant design and implementation - 6,500 seat Exchange 2013 design, implementation, and migration from 2003 - 10,000 seat Multi-Tenant Exchange 2013 design and implementation

- Responsible for managing technical issues in complex messaging environments - Worked as the technical focal point to onboard a large customer with over 15,000 Exchange users - Demonstrated ability to quickly learn new concepts and tools - Demonstrated ability to manage internal and external escalations to resolution

- Responsible for follow-up and timely resolution of all helpdesk cases - Responsible for managing an Exchange 2003/2007 environment and AD DS 2003/2008 - Participated in the management of a VMware virtual environment, storage area network, and backups - Learned to work independently and as part of a team to resolve technical issues - Assisted with the support of mobile devices including BlackBerry, BES, and iPhone. See less

- Responsible for logging and resolving Over/Short/Damage issues for major customers. - Frequent contact with customers, vendors, and internal staff. - Developed tracking system to maintain records and automate tasks

- Responsible for the safety of guests in the waterpark - Learned to maintain composure during stressful situations alone and as part of a team - Successfully completed rigorous lifeguard training and Elite Leader in Training program

- Responsible for raising funds to support various projects and school initiatives - Experience as an outbound call centre agent

Completed a certificate in outdoor education. The course series includes: - Wilderness Survival - Lightweight Backpacking - Lightweight Canoe Camping - Lightweight Winter Camping - Wilderness First Aid

Completed a Certificate in IT Management. Course series included: - Foundations of Information Systems - Systems Analysis and Design - Business Process Design - IT Infrastructure - IT Project Management - Concepts of eBusiness