Debapriya Nag

Directed strategic initiatives to streamline Incident and Problem Management processes, driving measurable reductions in incident detection time and improving overall service responsiveness. Managed improvement teams, troubleshooting and refining new processes for optimal performance in large projects with strategic oversight, applying strong project management skills to manage multiple transformation programs effectively.

Led 15-member team driving multiple SDLC projects, achieving 20% acceleration in project delivery. Developed and managed project budgets, monitored expenses, and implemented corrective actions when necessary. Lead cross functional delivery for complex project delivery. Lead Steerco Calls and drive customer walkthrough. Handled multiple startup carrier implementation projects often achieving 30% increase in revenue.

Collaborated with cross-functional teams to define project objectives and deliverables. Developed and managed project budgets and timelines. Implemented agile methodologies to drive efficient project execution. Led project teams to deliver high-quality solutions.