Sateesh Muggalla

Key Responsibilities: • Act as Program Lead and Engagement Manager and point of accountability for multi-year programs, owning client relationships, delivery outcomes, service levels, and escalations • Build and sustain trusted client partnerships, deeply understanding business objectives, challenges, and transformation priorities • Lead large, complex programs spanning AMS, transformation initiatives, and new project deliveries, aligned to common strategic and commercial objectives • Ensure delivery of as-

• Managed concurrent client projects across Retail & Digital Commerce platforms, delivering • both AMS and professional services engagements. ITIL implementation • Owned end-to-end project lifecycle delivery including scope definition, planning, execution, • monitoring, and closure. • Maintained high levels of client satisfaction by proactively managing expectations, risks, and • escalations under tight delivery and financial constraints. • Partnered with sales and leadership teams during RFPs and deal

• Planning and execution of eCommerce and software implementation projects along with managed services projects • Ensures that project information is tracked, accessible and accurate, including resource allocation, deliverables, billable hours and project expenses. • Eensures planning and execution of multiple projects with overlapping schedules and diverse stakeholders • Client engagement and solution implementations • Managing deliverable of client – scope, requirements and objectives • Scrum master • En

• Served as Technical Architect leading end-to-end CRM & eQuote and application implementations from project definition through Go-Live • Managed full project lifecycle delivery, including scope, requirements, development, testing, and deployment • Led application architecture, design, and development, ensuring alignment with business and technical standards • Built, motivated, and managed cross-functional global teams, providing mentoring, training, and performance guidance • Owned resource planning, capac

Focused on strategic leadership, operational excellence, and organizational transformation for C-suite roles. COO specialization