Deborah Petersen

Debbie’s Table, where guests enjoy quality wines in a sociable atmosphere, gathering around a gorgeous 12-seater oak table, hanging out at a standing table or guests can relax on the sunny terrace and watch our Fällandians going about their daily business. We offer 6 varieties of wine from the open bar as well as Crémant, Cava and Secco. Guests may also purchase one of our 30 additional varieties of wine to take home or to enjoy at Debbie’s Table. We look forward to welcoming you at Debbie's Table!

Coaching: - For professionals and students IT Trainer: - Creating and delivering bespoke PC courses for Adult Learners

Created & conducted global training Liaise with Product Teams to create & train out new Products, Programs & Promotions Proactively train Distributors, Sales & Order Management Teams on process and system enhancements SME for Salesforce CRM Tool – Provided project support for a multi-phase/year company-wide Salesforce conversion & Assisted in the development, implementation and ongoing management in an effort to maximize the effectiveness of the Order Services & Customer Services teams

First point of contact for Nordic Distributors & Internal Sales Representatives License Management Order Management Distributor Training nternal Sales Representative Training SME for Salesforce.com CRM application incl. compiling Business Requirements, UAT, training out enhancements.

First point of contact for regional Sales Team & Distributors – products, service delivery & fulfilment inquiries Proactively train Sales Team & Distributors in all areas of Order Management, License Management and Renewals Order Management – OTC, processing and tracking, credits and debits, import-export compliancy License Management – process harmonization, data base maintenance, license inventory reports, customer quotes SME for Siebel & Salesforce – gather Business Requirements and perform UAT

Data management and cleansing Data protection application within the legal framework Developing processes for the maintenance of customer data base

Translations from German to English. Proof reading of English texts and documents. Research assistant. Assist with sourcing and recruitment.

Responsible for “High Quality Standards” Initiative for entire service personnel to increase profits & retain customers; initiative resulted in a significant increase in business clientele. Service Staff Supervisor on shift

Managed entire food & beverage orders and inventory process Responsible for daily cash register and banking and staff supervision

Designed and conducted Research Studies from conceptualization to published research reports Coordinated the research process, scheduled interviews with research participants, community representatives, and government officials Conducted interviews and focus groups Transcribed interviews and focus group discussions Organized and participated in Public Debates Presented results at “Research Report Launches" Wrote & published articles for the organisation

Interviewing, interpretation and translation

Conducted research and developed database for analysis of collected data Responsible for summarizing the findings of conducted research Supervised two research assistants and their fieldwork

Research, Statistics, Counselling & Community Psychology

Psychology, Sociology, Social Work