Moderator

Dejan Mastrapovic

Employee, Senior Management Consultant Customer Interaction Management, Swisscom

Zürich, Switzerland

Skills

Customer Interaction Management
Business Consulting
Schnittstelle zwischen "Business und IT"
IT-Consulting
Consulting
Technischer Projektleiter
Business Engineer
Customer Relationship Management
Customer Experience
Workforce Management
Workforce Planning
Big Data
Big Data Analytics
Videochat Integration
Speech recognition
CTI Integration
CRM Beratung
Customer Relations
IT Governance
Voice Analytics
GplusAdapter-Interface
Video Consulting Solution
Video Channel Management
Coaching
Customer Experience Management
Projektmanagement
Digitalisierung
Digital Business
Single Point of Contact
User experience
User Experience Design
Innovationsmanagement
Collaborative Design Activity
Management Consulting

Timeline

Professional experience for Dejan Mastrapovic

  • Current , since May 2015

    Senior Management Consultant Customer Interaction Management

    Swisscom

  • 6 years and 10 months, Jul 2008 - Apr 2015

    (Senior) Banking Consultant Frontend Implementation

    Swisscom

  • 1 year and 10 months, Sep 2006 - Jun 2008

    CRM Consultant

    Escador GmbH

  • 3 years and 10 months, Nov 2002 - Aug 2006

    Softwarebetreuer (HR & CRM)

    Russmedia GmbH

  • 1 year and 10 months, Jan 2001 - Oct 2002

    IT-Supporter

    Alge electronic

  • 3 years and 9 months, Mar 1997 - Nov 2000

    Gründung einer Radio- und Fernsehreparaturwerkstatt / CEO

    DM RTV

  • 5 years and 4 months, Sep 1990 - Dec 1995

    Radio- und Fernsehtechniker

    Quelle GmbH

Educational background for Dejan Mastrapovic

  • 6 months, Oct 2019 - Mar 2020

    Digital Business Innovation

    Hochschule Luzern

    Digital Business Innovation

  • 8 months, Sep 2014 - Apr 2015

    Big Data Analytics

    Hochschule Luzern

    Big Data Analytics, Business Intelligence

  • 2 months, Sep 2006 - Oct 2006

    Siebel 7.7 Consultant

    Oracle Corporation, München

  • IT Business Management

    University of St. Gallen

    Process Management, IT-Management, IT-Architecture, Marketing, Communication, Financial Management, Business Value Analysis

  • Informatik

    Fachakademie für angewandte Informatik

Languages

  • German

    First language

  • English

    Fluent

  • Serbisch Muttersprache

    -

Wants

Interessante Kontakte in IT-Branche
Alte Freunde und Kollegen:-)

Interests

Digital Business Innovation
Digitalisierung
Videobearbeitung und -services
Neue Technologien
Künstliche Intelligenz
Big Data
Sportliche Aktivitäten (Laufen/Velo/Schwimmen)
Reisen

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