Delia Castagna

In addition to Service Operation Manager role, I’ve taken responsibility about Service digital transformation and sales and KPI’s forecast. In this role I’m acting within European team to manage Service transition to new software (Salesforce, ServiceMax, S/4 Hana), taking care of process analysis, requirements matching, data migration, UAT, users training, project documentation.

Air Conditioning Systems Maintenance Services management for the Italian market with internal resources and external service partners: -Installation and start up -Periodic maintenance and regulatory verifications -Repairs (warranty, maintenance contracts or spot) -Improvements driven by regulatory updates or new features -End-of-life disposal Service management financial and sales forecast, KPIs, revenues and margins

March 2011 – December 2013 -Spare Parts Automated Management Functional Project Leader: materials database analysis and reconciliation,SAP integration, Internal and external resources training, Spare parts now delivered in 24h on average (200% improvement) -Warranty Costs Reduction Project Manager (40% improvement) -Internal ISO and ACE Representative (Achieve Competitive Excellence, an internal continuous improvement program at UTC Group)

-Metrological and physical/chemical analysis: Non compliant parts analysis, New materials and components certification, Measurement tools periodic calibration, Production process statistical control, FMEA process support - ACE Coordinator -Functional processes optimization -Lean practices implementation: ACE qualified Trainer (English and Italian), ISO Auditor in periodic on-site verifications

- Quality: ISO procedure, preventive and corrective actions management, Internal processes and suppliers audit, Defects data collection system improvement - Health and Security: Risk evaluation, Employees medical requirements management - Environmental Management Manual drafting