Denes Lehoczky

I am responsible for the activation and part of the adoption of the SaaS B2B platform of OptiMonk. Through self-driven research activities, I consistently identify opportunities and lead the design, experimentation, and implementation flows to enhance product onboarding and improve user retention.

I worked on the digital solutions of the whole student lifecycle, from student admission through the learning platform to job hunting. I had a key role in identifying user challenges and turning them into business opportunities in a way that harmonized the business goals set by the key stakeholders.

In this leadership role I was responsible for synchronizing the requests of the key stakeholders and various departments of the bank with the vision of significantly improving the customer experience at mkb.hu through the digital transformation of the bank. At first my main focus was on mkb.hu and later on my role was extended to other websites of the subsidiaries.

I was responsible for several research-based UX/UI design projects of OTP Bank, the market leader in the financial sector in Hungary. Amongst others we completely redesigned otpbank.hu, generated sales through various product landings, designed a new intranet from scratch and took part in the creation of the first design system of the company.

I coordinated various software development projects for Hungarian Telekom and McDonald’s (mobile and web applications, IoT & R&D projects, workflow management systems, microsites) from quotation through UX design process, specification and development phases to evaluation. I had team leader responsibilities and general client service tasks as well.

I was responsible for coordinating all the online activities of the agency, e.g. accomplishing promotional websites, Facebook applications, banner campaigns. Besides that I also took part in some classic offline activities as well.

I coordinated various software development projects through the whole lifecycle. I not just took the responsibility of delivering the projects (mobile applications, websites, webshops, microsites, Facebook applications, EDMs, workflow management systems and banner development) on time, but was eager to take part in the specification and UX design process as well. I had general client service tasks with classic client facing duties and of course some administration was part of my job as well.

I supported the work of the account manager, assured the smooth administration process of the department and had some general client service tasks.

Sales and client service tasks, office management tasks, administration